At a Glance
- Tasks: Be the go-to person for customers, ensuring they get the most from our tech solutions.
- Company: Join Percepta, a leader in customer loyalty and innovative automotive technology.
- Benefits: Enjoy 22 days' leave, private medical insurance, and career growth opportunities.
- Other info: Flexible working environment with ongoing training and a commitment to diversity.
- Why this job: Make a real impact by helping customers succeed with cutting-edge automotive technology.
- Qualifications: Fluent in Dutch and English, with experience in customer success or account management.
The predicted salary is between 30000 - 40000 £ per year.
You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.
Responsibilities
- Act as the single point of contact for assigned customers
- Proactively manage accounts to maximise product usage and value
- Deliver product training, coaching, and best-practice guidance
- Triage and resolve product and technical issues efficiently
- Identify churn risks and turn them into advocacy opportunities
What You Bring to the Role
- Fluent in Dutch and English to C1 level
- Proven experience in Customer Success, Account Management, or Support
- Strong listening, questioning, and relationship-building skills
- Strong product and technical aptitude
- Ability to adapt communication style across cultures and markets
- Organised, proactive, and comfortable working autonomously
- Excellent communication skills across phone, email, and video
- Confidently engaging with customers, internal teams, and partners
- Customer-first mindset with strong problem-solving ability
- Relevant professional experience
What You Can Expect
- 22 days' annual leave (increasing by 1 day per year for the first 5 years) plus public and bank holidays
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical, Insurance, and a discounted dental scheme
- Comprehensive travel insurance for you and your family in line with the Scheme rules
- Discounts on new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
- Ongoing training and professional development
- Career progression opportunities within a global business
- Supportive, inclusive, and flexible working environment
- The chance to work on innovative automotive technology
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Success Manager (Bilingual English/Dutch) in Basildon employer: Percepta LLC
Percepta is an exceptional employer that prioritises employee growth and well-being, offering a supportive and inclusive work culture. With comprehensive benefits such as ongoing training, career progression opportunities, and a focus on innovative automotive technology, employees are empowered to thrive in their roles while enjoying a healthy work-life balance in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Bilingual English/Dutch) in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Percepta or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common Customer Success scenarios. Think about how you would handle customer issues or drive product adoption. We want you to showcase your problem-solving skills and customer-first mindset!
✨Tip Number 3
Don’t forget to research Percepta’s automotive technology solutions! Understanding their products will help you engage confidently during interviews and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website for the best chance of landing the job! It shows you’re serious about joining the team and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager (Bilingual English/Dutch) in Basildon
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in both Dutch and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience:When detailing your previous roles, focus on your experience in Customer Success or Account Management. We love seeing how you've driven customer satisfaction and resolved issues in the past—make it relevant to what we do!
Be Personable:We’re all about building relationships, so let your personality shine through in your written application. Use a friendly tone and show us how you engage with customers and internal teams—this is key for us!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Percepta LLC
✨Know Your Customer Success Basics
Brush up on the fundamentals of Customer Success and Account Management. Be ready to discuss how you've driven adoption and resolved issues in past roles. Use specific examples that highlight your experience and show how you can bring value to the company.
✨Show Off Your Bilingual Skills
Since this role requires fluency in both Dutch and English, practice switching between the two languages. Prepare to answer questions in both languages during the interview, demonstrating your comfort and proficiency. This will showcase your ability to adapt communication styles across cultures.
✨Prepare for Problem-Solving Scenarios
Think of potential churn risks and how you would turn them into advocacy opportunities. Be ready to discuss specific situations where you've successfully triaged and resolved product or technical issues. This will highlight your strong problem-solving abilities and customer-first mindset.
✨Engage with Confidence
Practice your communication skills across different platforms—phone, email, and video. During the interview, engage confidently with your interviewers, showing that you're comfortable interacting with customers and internal teams. This will reflect your excellent communication skills and relationship-building abilities.
