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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support across various channels.
- Company: Join Percepta, a global leader in customer loyalty and service.
- Benefits: Enjoy 31 days annual leave, private medical insurance, and discounts on vehicles.
- Why this job: Be part of a unique culture while making a real impact on customer satisfaction.
- Qualifications: Bilingual in Norwegian and English with strong customer service skills.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
At Percepta, we bring first-class service across each market we support. As a Customer Experience Universal Agent in the United Kingdom, you will be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
Contract Type: Full-Time, Permanent
Working Hours: 40 hours per week, Hybrid – 1 day per week onsite
Shifts: Weekly rotating pattern - Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)
What You’ll Be Doing
- Ensuring accessibility and handling of incoming contacts (telephone, written, live chat)
- Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm through ownership of the contact.
- Act as a resource of all product knowledge and service support.
- Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner.
- Explain the range of products and accessories.
- Support in the event of late delivery of new vehicles and spare parts.
- Support for mobile communication inquiries (SYNC, Bluetooth, OTA, client software applications, connected vehicles and our client’s Connected Wallbox).
- Support for dealer and end-user inquiries about battery-powered vehicles.
What You Bring to the Role
- Further Education, College or similar experience
- Practiced experience in a Contact Centre or Customer Service role.
- Strong customer service, interpersonal and relationship building skills
- Ability to influence the opinion of others through verbal and/or written correspondence
- Excellent oral and written communication skills, with good command of grammar and punctuation
What You Can Expect
- 31 days Annual leave (to include Norwegian public and bank holidays)
- Company pension
- Life Assurance 4 x annual salary
- Contributory pension scheme
- Private Medical and Insurance and discounted dental scheme
- Comprehensive travel insurance for you and family in line with Scheme rules
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Cycle to work scheme
- Free On-site parking
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
Customer Experience Universal Agent (Bilingual Norwegian) in Basildon employer: Percepta LLC
Contact Detail:
Percepta LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Universal Agent (Bilingual Norwegian) in Basildon
✨Tip Number 1
Get to know the company culture! Before your interview, check out Percepta's values and think about how you can align with them. Show us that you’re not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Customer Experience Universal Agent, you'll need to be a pro at both verbal and written communication. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at Percepta. Don’t miss out!
We think you need these skills to ace Customer Experience Universal Agent (Bilingual Norwegian) in Basildon
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is bilingual, make sure to highlight your Norwegian language skills in your application. We want to see how you can communicate effectively in both languages, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this specific role. Mention your customer service experience and how it aligns with the responsibilities of a Customer Experience Universal Agent. We love seeing applicants who take the time to connect their skills to our needs!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and personality. We’re looking for someone who can build relationships with customers, so let your unique voice shine through while keeping it polished.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Percepta!
How to prepare for a job interview at Percepta LLC
✨Know the Company Culture
Before your interview, take some time to research Percepta's values and culture. They emphasise humility, service, and teamwork, so think about how your experiences align with these principles. Be ready to share examples that demonstrate your commitment to these values.
✨Showcase Your Bilingual Skills
As a Customer Experience Universal Agent, being bilingual in Norwegian is crucial. Prepare to discuss your language skills and how you’ve used them in previous roles. You might even want to practice answering common interview questions in both English and Norwegian to show your fluency.
✨Demonstrate Customer-Centric Mindset
This role is all about delivering exceptional customer experiences. Think of specific instances where you went above and beyond for a customer. Be ready to explain how you actively listen and build trust, as these are key components of the job.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These will assess how you handle customer inquiries and resolve issues. Practice responding to potential scenarios, focusing on your problem-solving skills and ability to maintain professionalism under pressure.