Store Manager - Newcastle in Newcastle upon Tyne

About The Fragrance Shop Established in 1994, The Fragrance Shop is known for its passionate and innovative nature within the fragrance industry, and we are the UK’s largest, independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, and we showcase over 130 luxury Fragrance brands in our stores 200+ nationwide and online.

The Role

The Fragrance Shop are on the lookout for a passionate, ambitious and experienced Store Manager to join our company! Responsible for total store results, the Store Manager’s role is to take ownership of the stores’ performance in relation to profitability, and overall customer satisfaction. With a focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants, and an Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day running.

What you’ll be doing

• Lead and motivate the store team to meet or exceed sales targets and KPI’s.
• Analyse and interpret data, to facilitate planning and future forecasting for sales.
• Review store performance and implement action plans, liaising with Area Manager or Regional Director where appropriate.
• Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results.
• Actively promote the company and the store in the local shopping centre.
• Lead by example in ensuring compliance with all Company procedures.
• Be accountable for the stock inventory and establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
• Prepare and issue store rotas at least 4 weeks in advance, keeping within budget.
• Be accountable for implementing legislation regarding security and Health and Safety.
• Maintain standards of discipline, rules and regulations regarding recruitment, training, performance reviews, grievances and disciplinary procedures.
• Take a lead role in resolving complex customer queries.
• Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
• Demonstrate ability and eagerness to learn by studying relevant training materials as well as attending any training sessions that may be required.
• Share expertise within the team and ensure the highest level of product knowledge is attained and always demonstrated.
• Ensure your Assistant Store Manager is fully trained and competent, demonstrating accountability when managing the store in your absence.
• Ensure that all products are displayed to their best advantage, in line with Company and Brand Visual Merchandising guidelines, as well as ensuring that all products are correctly coded, priced, and correct POS is always used.
• Play an integral role in ensuring the store is plentiful with stock levels, and to maintain commerciality in line with company procedures.
• Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
• Carry out any reasonable tasks as requested by Area Manager or Regional Director.

What you’ll bring

• A minimum of 2+ years’ experience in a store management role.
• Educated to GCSE level or equivalent business-related qualification.
• Ability to work with store KPIs and towards store targets.
• Visual merchandising and commercial awareness to impact business knowledge.
• Flexibility to work evenings and weekends.
• We are seeking a strong communicator who is customer service focused with a ‘can-do’ attitude.
• Full training will be provided.

What's on offer

• Amazing bonuses and store incentives.
• Progression pathways.
• Fantastic training and development programmes, including the opportunity to achieve a recognised CPD certification in Fragrance!

The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.