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- Tasks: Support the sales team by managing customer orders and resolving complaints swiftly.
- Company: Join PepsiCo UK, a leader in food and drink innovation with a global presence.
- Benefits: Enjoy competitive pay, company tech, performance incentives, and a staff discount shop.
- Why this job: Be part of a diverse team at a top employer focused on sustainability and social impact.
- Qualifications: Attention to detail, strong organisation skills, and experience in CRM or telesales preferred.
- Other info: Flexible working environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
PepsiCo UK is renowned for its popular food and drink products, including Walkers, Quaker, Doritos, Pipers, and Monster Munch. We have a strong reputation for innovation and launching products loved by consumers worldwide. PepsiCo's products are enjoyed over one billion times daily across more than 200 countries, generating $91 billion in net revenue in 2023. We pride ourselves on being an excellent employer, recognized as a Times Top 50 Employer for Gender Equality for 18 consecutive years and a Top Employer for 12 consecutive years. Our vision is to be the global leader in beverages and convenient foods through PepsiCo Positive (pep+), a strategic transformation focusing on sustainability and creating value responsibly.
Responsibilities
- Investigate customer complaints thoroughly (e.g., missing or damaged stock) and liaise with relevant teams to ensure responses and solutions are provided within 12 hours.
- Collaborate with third parties to analyze and enhance customer service during regular review meetings.
- Input all customer orders received via app, voicemail, and windowsill.
- Answer incoming telesales calls, direct customers to the appropriate keeper, or take order details if necessary.
- Process sample requests and coordinate deliveries for field teams.
- Maintain and update credit trackers and trade issue records daily, weekly, and monthly.
- Assist with new business setup and account management.
- Handle inquiries received through the answer machine daily.
- Provide other reasonable support to the direct sales team as needed.
Qualifications
- KPI/Measures: Manage talk time effectively. Achieve 100% accuracy in order processing and new account setup. Maintain 100% accuracy in tracking queries and credits. Report on credits and issues daily, weekly, monthly, and quarterly. Resolve customer complaints within a 12-hour window.
- Essential skills and knowledge: Exceptional attention to detail and accuracy. Strong organizational and prioritization skills. Proficiency in computer use. Ability to work efficiently in a fast-paced environment and multitask. Previous experience with CRM and telesales environments is preferred. Excellent interpersonal skills for communication with customers and colleagues.
Salary & Benefits:
- Competitive salary
- Company mobile phone and laptop provided
- Regular sales incentives based on performance
- Comprehensive pension scheme
- Paid annual leave
- On-site free parking
- Staff discount shop
- Subsidized canteen
We are an equal opportunity employer committed to diversity and comply with the Equality Act 2010. We value diversity as a key to our success and do not discriminate based on age, pregnancy, marital status, religion, sex, sexual orientation, gender identity or reassignment, disability, or race.
Sales Support Executive employer: PepsiCo
Contact Detail:
PepsiCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Executive
✨Tip Number 1
Familiarise yourself with PepsiCo's product range and their commitment to sustainability through the pep+ initiative. This knowledge will not only help you understand the company better but also demonstrate your genuine interest during any discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and inquiries. Being able to showcase your ability to resolve issues quickly and effectively will be crucial for the Sales Support Executive role.
✨Tip Number 3
Practice your multitasking abilities, as this role requires managing various tasks simultaneously. You might want to simulate a busy work environment to get comfortable with juggling responsibilities like order processing and customer calls.
✨Tip Number 4
Network with current or former employees of PepsiCo, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Sales Support Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Support Executive position at PepsiCo. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, telesales, or CRM environments. Use specific examples that demonstrate your attention to detail, organisational skills, and ability to multitask effectively.
Showcase Your Skills: Make sure to highlight your exceptional attention to detail and accuracy in your application. Mention any tools or software you are proficient in that relate to order processing and customer management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for working with PepsiCo. Mention their commitment to sustainability and innovation, and how you align with their values and vision.
How to prepare for a job interview at PepsiCo
✨Showcase Your Attention to Detail
As a Sales Support Executive, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature helped resolve issues or improve processes.
✨Demonstrate Your Organisational Skills
The role requires strong organisational and prioritisation skills. Share specific instances where you successfully managed multiple tasks or projects simultaneously, highlighting how you kept everything on track.
✨Familiarise Yourself with CRM Systems
Since previous experience with CRM systems is preferred, make sure to brush up on any relevant software you've used. Be ready to explain how you utilised these tools to enhance customer service or streamline operations.
✨Prepare for Customer Interaction Scenarios
Given the emphasis on handling customer complaints and inquiries, think of potential scenarios you might face in the role. Practice your responses to demonstrate your problem-solving skills and ability to communicate effectively.
