Overview
In this role you lead the end-to-end Customer Collaboration agenda for designated Discounter customers within PepsiCo UK. You align supply chain priorities with customer expectations and company objectives, driving service performance, forecasting accuracy, and operational efficiency. You will own IBP activities, manage cross-functional governance, and influence stakeholders to deliver sustainable growth. You will shape end-to-end supply chain delivery for customer innovations and major projects, leading a high-performing team and fostering cross-functional partnerships.
Responsibilities
- Lead customer collaboration strategy for designated Discounter accounts and align with PepsiCo objectives
- Manage and influence senior customer and internal stakeholders as primary supply chain contact
- Develop AGS plans across Commercial, Finance, Demand Planning, Supply Planning and Operations
- Identify initiatives to improve service, forecast accuracy, inventory health and customer satisfaction
- Represent supply chain in customer forums and drive joint business outcomes
- Lead customer-specific IBP handshakes and embed promotions, risks, and opportunities in planning
- Act as planning lead for 0-22 week horizon and apply alternative forecasting where data is limited
- Facilitate regular planning reviews and escalation processes to manage supply and demand risks
- Deliver clear recommendations to support decision-making and performance
- Represent Customer Collaboration in S&OP/GO governance forums and drive risk/opportunity management
- Drive improvements in forecasting, replenishment, and operational planning processes
- Ensure customer priorities are reflected in operational decision-making
- Own delivery of customer service targets and industry-leading service levels
- Lead root cause analysis and corrective actions for supply chain challenges
- Support innovation launches, range reviews and promotions with cross-functional planning
- Lead governance and risk management for customer innovation and major projects
- Coach and develop a high-performing team; implement regular performance reviews and development plans
- Influence the wider Customer Collaboration strategy and contribute to capability development
- Provide coaching and guidance across the business to support future growth
Key requirements
- Strategic customer relationship management
- Integrated Business Planning (IBP)
- Demand and supply planning expertise
- Strong commercial and financial acumen
- Stakeholder management and influencing skills
- Leadership and people development
- Project and change management
- Supply chain risk management
- Data analysis and performance management
- Continuous improvement mindset
- Excellent communication and presentation skills
- Cross-functional collaboration and decision making
- Stakeholder management
- Leadership
- Communication
- Integrated Business Planning (IBP)
- Demand planning
- Supply planning
Discounter Channel Lead in Reading employer: Pepsico
At Booker Group, we pride ourselves on being an excellent employer that fosters a dynamic and inclusive work culture. As part of the Tesco Business Unit, we offer our employees unparalleled growth opportunities, competitive benefits, and the chance to work with a diverse customer base in a vibrant location. Join us to be part of a proactive team that values innovation and collaboration, ensuring you thrive in your career while making a meaningful impact.
