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- Tasks: Manage customer relationships and ensure engagement with Pipers products.
- Company: Join Pipers Crisps, a leading brand in the snack industry.
- Benefits: Enjoy a competitive salary, company perks, and a supportive work environment.
- Why this job: Be part of a dynamic team that values growth, learning, and customer satisfaction.
- Qualifications: GCSE education and ideally 1 year of sales/customer service experience required.
- Other info: We celebrate diversity and are committed to equal opportunities for all.
The predicted salary is between 21500 - 29500 £ per year.
1. Customer Management
- To manage and retain a large portfolio of customers, ensuring that customers remain engaged with the Pipers brand and products by building meaningful & effective relationships.
- To develop relationships with customers ensuring they take advantage of the full range of products available to them.
- Consciously upsell, both in quantity and third party products to each client, aligned to their needs and ordering patterns in order increase AOV’s and revenues.
- To fully utilise the sales data and dashboards available to you, to analyse your own portfolio & client by client achievements and inputs.
- To fully embrace “go to market” strategies by ensuring your customers are fully aware of changes & incentives to help their business grow and to stay committed to Pipers Crisps.
- To understand if client’s needs change with regards to RTM’s and to always do what is right for the business, ie by servicing the client if they switch to Wholesale, recording this data effectively so we can assess market trends and changes.
- To follow set procedures for the effective onboarding of all new accounts, ensuring each stage of the process is followed to enable achievement of our new business retention rates.
2. Call cycle Management
- Manage and improve account retention on your portfolio, by use of effective call cycles in line with customers ordering patterns and business demands.
- Revisit and reset call cycles to ensure that the Direct service best suits the customers changing business needs.
- Continually cleanse your customer data, in order to ensure effective contact can be made with decision makers.
- Hit daily retention rates, order & revenue expectations and effective call patterns by placing optimum pace and quality to working through your call cycles.
- To “Act as owners” by embracing if another team member needs help with call cycle management in order to achieve for the overall team.
3. Administration & Credit Control
- Utilise the POS range to ensure customers merchandising is right for their outlet and promoting the Pipers brand.
- To manage accounts from purchasing to payment, liaising with finance to ensure effective credit control procedures are in operation.
- Collect outstanding balances before processing new orders by advising customers of the data.
4. Customer Service
- To liaise with the Warehouse, Van Sales, Production & Logistics to ensure customer expectations are met.
- To keep errors and complaints to a minimum by ensuring that all aspects of customer service management are achieved on each call.
- To follow the Trade complaints procedure effectively, in order to minimise impact on customers in the event of an error.
- To liaise with other 3rd party suppliers, such as APC and Cartwright logistics to determine correct delivery for non Pipers van customers.
- To provide regular feedback to your line manager on performance and consumer trends.
- Communicate issues, concerns, areas to address in the everyday back to the Telesales Manager.
Qualification-
- To fully utilise the sales data and dashboards available, to self analyse your performance to KPI’s and objectives.
- To fully embrace our learning and development culture by taking advantage of the Pepsico learning tools and to act upon training, coaching and development opportunities given to you.
- GCSE level education.
- Ideally 1 years’ sales and customer service experience.
- Ability to use CRM systems and Microsoft office applications effectively.
- Good numeracy skills.
- Excellent communication skills.
- Planning and organising.
- Accuracy.
- Ability to work to deadlines and achieve targets.
- Self-motivated and good time management.
- Ability to maintain a high pace with a quality approach.
Salary & Benefits:
- We offer a salary of £25,500 pa.
- Company mobile phone and laptop.
- Regular sales incentives to be rewarded for your achievements.
- Competitive Pension Scheme.
- Paid annual leave.
- Free parking on-site.
- Staff discount shop.
- Subsidised Canteen.
We are an equal opportunity employer and comply with the Equality Act 2010, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or maternity, marital/civil partnerships, religion or belief, sex or sexual orientation, gender, gender identity or gender reassignment, disability or race including; colour, nationality, ethnic or national origin.
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Customer Management Coordinator employer: PepsiCo
Contact Detail:
PepsiCo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Management Coordinator
✨Tip Number 1
Familiarise yourself with Pipers' products and brand values. Understanding what makes the brand unique will help you build meaningful relationships with customers and effectively upsell products that align with their needs.
✨Tip Number 2
Brush up on your CRM skills. Since the role requires effective use of CRM systems, being proficient in these tools will not only help you manage customer data but also demonstrate your capability to analyse sales data and track performance.
✨Tip Number 3
Practice your communication skills. As a Customer Management Coordinator, you'll need to liaise with various teams and customers. Being able to communicate clearly and effectively will set you apart and ensure smooth operations.
✨Tip Number 4
Prepare for scenario-based questions during the interview. Think about how you would handle different customer situations, such as complaints or upselling opportunities, to showcase your problem-solving skills and customer service experience.
We think you need these skills to ace Customer Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer management and sales. Use specific examples that demonstrate your ability to build relationships, manage accounts, and achieve targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, particularly in areas like upselling, call cycle management, and customer service.
Showcase Your Data Skills: Since the role involves utilising sales data and dashboards, include any experience you have with data analysis or CRM systems. Highlight how you've used data to improve customer relationships or sales performance.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to customer retention, handling complaints, and working under pressure. Be ready to provide examples from your past experiences.
How to prepare for a job interview at PepsiCo
✨Know Your Customer Management Skills
Be prepared to discuss your experience in managing customer relationships. Highlight specific examples where you've successfully retained clients or upsold products, as this role heavily focuses on building meaningful connections with customers.
✨Demonstrate Data Utilisation
Show that you can effectively use sales data and dashboards. Be ready to explain how you've analysed performance metrics in the past and how you would apply this skill to manage your portfolio at Pipers.
✨Emphasise Team Collaboration
This role requires a team-oriented mindset. Share examples of how you've worked collaboratively with colleagues to achieve common goals, especially in call cycle management or customer service.
✨Prepare for Scenario Questions
Expect questions about handling customer complaints or changes in client needs. Think through potential scenarios and how you would address them, demonstrating your problem-solving skills and commitment to customer satisfaction.
