At a Glance
- Tasks: Nurture client relationships and ensure they get the most from our services.
- Company: Join Peppy, a mission-driven company transforming healthcare for everyone.
- Benefits: Enjoy private medical insurance, generous leave, and 25 days holiday.
- Other info: Flexible hybrid work environment and access to exciting team events.
- Why this job: Be a key player in fixing healthcare while growing your career.
- Qualifications: 1-2 years in a client-facing role with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Thanks for taking the time to read through one of our open roles. We’re looking for an exceptional Customer Success Manager to join our Growth team. As Customer Success Manager at Peppy, you will play a pivotal role in nurturing and expanding our relationships with both mid-market and enterprise Fortune 500 clients and senior executives. Reporting directly to the Head of Customer Success, you will become an indispensable advisor, providing strategic insights and ensuring our clients derive maximum value from our services.
Who is Peppy? Peppy exists to make expert-led healthcare simple, human and stigma-free. Our mission is to fix healthcare & wellbeing by supporting the employees of our global clients, including JP Morgan, Disney, Meta, Nvidia, Microsoft, Sony, Clifford Chance, Wells Fargo, Bloomberg, and over 200 others. We are a Series B company with $56m in funding to date, operationally cashflow positive, and with secure access to additional capital for accelerated growth.
Life as a Customer Success Manager at Peppy:
- Outcome Alchemist: Deliver high GRR & NRR metrics across your book of business.
- Relationship Maestro: Master the post-sale process, orchestrating implementations and strategising comms plans that maximise user adoption.
- Peppy's VIP Whisperer: Be the day-to-day contact for your client book of business, answering queries promptly.
- Value Visionary: Craft and convey Peppy's value story, ensuring stakeholders perceive Peppy's high value impact on their organisation.
- Feedback Virtuoso: Manage client feedback, ensuring it lands in the right hands internally for Peppy's continuous evolution.
- Automation Architect: Build and optimise automated processes and workflows to scale support efficiently.
Our dream Customer Success Manager:
- Proven Success: Demonstrated 1-2 years in a client-facing role, highlighting a track record of achievements.
- Communication Master: Fluent in both written and spoken communication, especially in client interactions.
- Resourceful Navigator: Adaptable and resourceful, excelling in the startup environment.
- Thoughtful Analyst: Critical thinker adept at weaving meaningful narratives that demonstrate Peppy's value.
- Adaptability Ace: Thriving in dynamic startup vibes, you're relentlessly resourceful and hungry for growth.
Peppy's Perks and Benefits:
- Access to Peppy: Free unlimited access to the Peppy app for various health services.
- Health & Wellbeing: Private Medical Insurance through Vitality, including optical, dental and hearing coverage.
- Parental Leave: Generous Enhanced Family Leave policy for birth, surrogacy or adoption.
- Pension: Up to 5% employer pension contribution scheme through Nest.
- Holidays: 25 days holiday per year, plus bank holidays.
- Hybrid: Flexible working arrangements with 2 or 3 days a week in-person with our CS team in London.
- Socials: Encouragement to join in-person team events and socials.
- Tech: New joiners receive a company MacBook delivered in time for your first day.
- Equality & Diversity: Commitment to equality and diversity amongst employees and prospective applicants.
Customer Success Associate employer: Peppy
At Peppy, we pride ourselves on being an exceptional employer that values innovation and collaboration in the heart of the digital healthcare sector. Our inclusive work culture fosters creativity and personal growth, offering employees ample opportunities for professional development while making a meaningful impact on people's lives. Join us in our mission to transform healthcare into a simple, human experience, and enjoy the unique advantage of working in a dynamic environment dedicated to employee well-being and support.
