At a Glance
- Tasks: Nurture client relationships and ensure they get the most from our services.
- Company: Join Peppy, a mission-driven company transforming healthcare for everyone.
- Benefits: Enjoy private medical insurance, generous leave, and 25 days holiday.
- Other info: Flexible hybrid work environment and access to exciting team events.
- Why this job: Be a key player in fixing healthcare while growing your career.
- Qualifications: 1-2 years in a client-facing role with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
Thanks for taking the time to read through one of our open roles. We’re looking for an exceptional Customer Success Manager to join our Growth team. As Customer Success Manager at Peppy, you will play a pivotal role in nurturing and expanding our relationships with both mid-market and enterprise Fortune 500 clients and senior executives. Reporting directly to the Head of Customer Success, you will become an indispensable advisor, providing strategic insights and ensuring our clients derive maximum value from our services.
Who is Peppy? Peppy exists to make expert-led healthcare simple, human and stigma-free. Our mission is to fix healthcare & wellbeing by supporting the employees of our global clients, including JP Morgan, Disney, Meta, Nvidia, Microsoft, Sony, Clifford Chance, Wells Fargo, Bloomberg, and over 200 others. We are a Series B company with $56m in funding to date, operationally cashflow positive, and with secure access to additional capital for accelerated growth.
Life as a Customer Success Manager at Peppy:
- Outcome Alchemist: Deliver high GRR & NRR metrics across your book of business.
- Relationship Maestro: Master the post-sale process, orchestrating implementations and strategising comms plans that maximise user adoption.
- Peppy's VIP Whisperer: Be the day-to-day contact for your client book of business, answering queries promptly.
- Value Visionary: Craft and convey Peppy's value story, ensuring stakeholders perceive Peppy's high value impact on their organisation.
- Feedback Virtuoso: Manage client feedback, ensuring it lands in the right hands internally for Peppy's continuous evolution.
- Automation Architect: Build and optimise automated processes and workflows to scale support efficiently.
Our dream Customer Success Manager:
- Proven Success: Demonstrated 1-2 years in a client-facing role, highlighting a track record of achievements.
- Communication Master: Fluent in both written and spoken communication, especially in client interactions.
- Resourceful Navigator: Adaptable and resourceful, excelling in the startup environment.
- Thoughtful Analyst: Critical thinker adept at weaving meaningful narratives that demonstrate Peppy's value.
- Adaptability Ace: Thriving in dynamic startup vibes, you're relentlessly resourceful and hungry for growth.
Peppy's Perks and Benefits:
- Access to Peppy: Free unlimited access to the Peppy app for various health services.
- Health & Wellbeing: Private Medical Insurance through Vitality, including optical, dental and hearing coverage.
- Parental Leave: Generous Enhanced Family Leave policy for birth, surrogacy or adoption.
- Pension: Up to 5% employer pension contribution scheme through Nest.
- Holidays: 25 days holiday per year, plus bank holidays.
- Hybrid: Flexible working arrangements with 2 or 3 days a week in-person with our CS team in London.
- Socials: Encouragement to join in-person team events and socials.
- Tech: New joiners receive a company MacBook delivered in time for your first day.
- Equality & Diversity: Commitment to equality and diversity amongst employees and prospective applicants.
Customer Success Associate employer: Peppy
At Peppy, we pride ourselves on being an exceptional employer that values innovation and collaboration in the heart of the digital healthcare sector. Our inclusive work culture fosters creativity and personal growth, offering employees ample opportunities for professional development while making a meaningful impact on people's lives. Join us in our mission to transform healthcare into a simple, human experience, and enjoy the unique advantage of working in a dynamic environment dedicated to employee well-being and support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Peppy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Peppy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Peppy:Your cover letter is your chance to shine! Tell us why you want to work at Peppy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Peppy!
How to prepare for a job interview at Peppy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
