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For Companies At a Glance
- Tasks: Diagnose and troubleshoot software issues for our restaurant and retail clients.
- Company: Join a dynamic London-based startup revolutionising the hospitality industry.
- Benefits: Competitive salary, skill development, and remote work flexibility.
- Why this job: Be the tech hero for businesses, helping them thrive with innovative solutions.
- Qualifications: 1+ year in technical support or strong customer service experience required.
- Other info: Work with top restaurant brands and enjoy excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Peppper is a London-based startup on a mission to build the leading cloud and mobile SaaS platform for digitising traditional restaurant, coffee, and bar businesses. We deliver white-labelled apps that allow businesses to handle mobile payments, loyalty, and marketing messages, thus engaging with their customers in real time and increasing sales and operational efficiency. We have around 1,000 locations live across the UK and US.
We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our merchants resolve issues with their customer-facing apps, integrations, and platform configuration. Merchants using the Pepper software for ordering, loyalty, marketing, and other customer-facing journeys face all sorts of challenges when problems arise. You'll act as a bridge between the Pepper customers and internal technical resources. You'll take incoming support tickets from customers and triage and investigate them appropriately.
To be qualified for this role, you should have a relevant technical qualification in Business IT Systems, Computer Science, or similar. You'll work with the UK-based team daily and follow UK hours (1:30 pm – 10:30 pm IST). This role will include some evening and weekend working on a rota basis.
Ideal Skills & Qualifications
- 1 year+ work experience as a Technical Support Engineer supporting enterprise SaaS solutions or very strong other customer service experience
- Experience implementing/installing or supporting software for Hospitality or Retail merchants
- Good understanding of computer software and mobile apps
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Minimum qualification of a diploma in Information Technology, Computer Science, or a relevant field
- Knowledge of hospitality or retail operating practices would be beneficial
What’s in it for you
- Competitive Salary
- Excellent opportunity to develop your skills in a variety of areas
- Small team with experienced peers
- Work closely with some great restaurant brands (GBK, Young's Pubs, Revolution Bars)
- This is an opportunity starting ASAP.
Qualification
BE/B.Tech/MCA degree in Computer Science, Engineering, or related field.
Location
Fully Remote (Must visit Bangalore office once a month)
Support Technician (India Remote Role) employer: PepperHQ Limited
Contact Detail:
PepperHQ Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician (India Remote Role)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. The more connections we make, the better our chances of landing that Support Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your technical support abilities. This could be a blog post about troubleshooting common issues or a video tutorial. Let’s make sure potential employers see what we can do!
✨Tip Number 3
Prepare for those interviews! Research common technical support scenarios and practice your problem-solving responses. We want to demonstrate our ability to diagnose and troubleshoot effectively, just like we would in the role at Pepper.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pepper team. Let’s get that application in and start making an impact!
We think you need these skills to ace Support Technician (India Remote Role)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technician role. Highlight your relevant experience in technical support and any specific skills that match what we're looking for, like troubleshooting software issues or working with SaaS solutions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background makes you a great fit for our team. Don’t forget to mention your understanding of hospitality or retail practices if you have it!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've successfully diagnosed and resolved technical issues in the past. We love seeing candidates who can think on their feet and provide step-by-step solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Peppper!
How to prepare for a job interview at PepperHQ Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around SaaS solutions and troubleshooting. Be ready to discuss specific software issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Understand the Hospitality Sector
Since Pepper focuses on the restaurant and retail industries, it’s crucial to familiarise yourself with common challenges these businesses face. Research how technology impacts customer engagement in these sectors, so you can speak confidently about relevant scenarios during your interview.
✨Practice Clear Communication
As a Support Technician, you'll need to explain technical issues clearly to non-technical users. Practise articulating complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this aspect of the job.
✨Show Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and ability to work under pressure.
