At a Glance
- Tasks: Provide technical support and troubleshoot software issues for our restaurant partners.
- Company: Join Peppper, a dynamic London-based startup revolutionising the hospitality industry.
- Benefits: Competitive salary, skill development, and a chance to work with top restaurant brands.
- Other info: Fully remote role with monthly office visits in Bangalore and flexible working hours.
- Why this job: Make a real impact by helping businesses enhance their customer engagement and operational efficiency.
- Qualifications: Technical qualification in IT or Computer Science and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Peppper is a London-based startup on a mission to build the leading cloud and mobile SaaS platform for digitising traditional restaurant, coffee, and bar businesses. We deliver white-labelled apps that allow businesses to handle mobile payments, loyalty, and marketing messages, thus engaging with their customers in real time and increasing sales and operational efficiency. We have around 1,000 locations live across the UK and US.
We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our merchants resolve issues with their customer-facing apps, integrations, and platform configuration. Merchants using the Pepper software for ordering, loyalty, marketing, and other customer-facing journeys face all sorts of challenges when problems arise. You'll act as a bridge between the Pepper customers and internal technical resources. You'll take incoming support tickets from customers and triage and investigate them appropriately. To be qualified for this role, you should have a relevant technical qualification in Business IT Systems, Computer Science, or similar. You'll work with the UK-based team daily and follow UK hours (1:30 pm – 10:30 pm IST). This role will include some evening and weekend working on a rota basis.
Ideal Skills & Qualifications
- 1 year+ work experience as a Technical Support Engineer supporting enterprise SaaS solutions or very strong other customer service experience
- Experience implementing/installing or supporting software for Hospitality or Retail merchants
- Good understanding of computer software and mobile apps
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Minimum qualification of a diploma in Information Technology, Computer Science, or a relevant field
- Knowledge of hospitality or retail operating practices would be beneficial
What’s in it for you
- Competitive Salary
- Excellent opportunity to develop your skills in a variety of areas
- Small team with experienced peers
- Work closely with some great restaurant brands (GBK, Young's Pubs, Revolution Bars)
- This is an opportunity starting ASAP.
Qualification
BE/B.Tech/MCA degree in Computer Science, Engineering, or related field.
Location
Fully Remote (Must visit Bangalore office once a month)
Support Technician (India Remote Role) in London employer: PepperHQ Limited
At Pepper, we pride ourselves on being an innovative and supportive employer, offering a dynamic work culture that fosters collaboration and growth. As a remote Support Technician, you'll have the chance to develop your skills while working closely with experienced peers and renowned restaurant brands, all from the comfort of your home in India. With competitive salaries and opportunities for professional development, Pepper is dedicated to ensuring that our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Support Technician (India Remote Role) in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant groups on social media, and attend virtual meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Peppper and understand their products inside out. Think about how your skills as a Support Technician can help their customers thrive. Show them you’re not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your problem-solving skills! Since you'll be troubleshooting software issues, brush up on common technical problems and how to resolve them. Maybe even run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Peppper team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Support Technician (India Remote Role) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Technician role. Highlight your relevant experience in technical support and any specific skills that match what we're looking for, like troubleshooting software issues or working with SaaS solutions.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers and how your background makes you a great fit for our team. Don't forget to mention your understanding of hospitality or retail practices if you have it!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've successfully diagnosed and resolved technical issues in the past. We love seeing candidates who can demonstrate their problem-solving abilities through real-life scenarios.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we really appreciate!
How to prepare for a job interview at PepperHQ Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to SaaS solutions and the hospitality sector. Familiarise yourself with common software issues and troubleshooting techniques, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Showcase Your Communication Skills
Since you'll be acting as a bridge between customers and technical teams, it's crucial to highlight your communication abilities. Prepare examples of how you've effectively communicated complex technical information to non-technical users in the past.
✨Understand the Company and Its Products
Do some research on Pepper and its offerings. Knowing their apps and how they help businesses can give you an edge. Be ready to discuss how your skills can contribute to enhancing their customer support experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your troubleshooting process. Think of specific examples from your previous experience where you successfully resolved technical issues and be ready to walk the interviewer through your thought process.
