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- Tasks: Welcome visitors and enhance their experience at iconic Shakespeare sites.
- Company: Join the Shakespeare Birthplace Trust, a cultural heritage organisation.
- Benefits: Flexible hours, gain customer service experience, and work in a historic setting.
- Why this job: Be part of a team that shares Shakespeare's legacy with the world.
- Qualifications: Customer service experience and familiarity with ticketing systems required.
- Other info: Apply by 11 February 2026 for a chance to work in a vibrant environment.
The predicted salary is between 1300 - 1600 £ per month.
The Shakespeare Birthplace Trust is looking for two Visitor Reception Assistants to work at Anne Hathaway's Cottage and Shakespeare's Birthplace to support us over the 2026 season. There are two contracts available, one working 27 hours per week over 4 days and one working 13.5 hours per week over 2 days. The contract will run from Monday 9 March 2026 to Sunday 1 November 2026. The working day will be from 9.45am to 5.00pm and will include working weekdays, weekends and Bank Holidays.
Responsibilities
- Deliver excellent standards of visitor experience through a warm welcome and sharing of information to enhance visitors' understanding of the offer.
- Contribute to the financial sustainability of the Trust by ensuring that opportunities are taken to maximise sales through an efficient and professional admission process leading to increased average admissions and secondary spends.
Qualifications and experience
- Experience of working in a high profile, customer-facing operation, preferably a busy visitor attraction with a diverse audience.
- Experience delivering against a range of KPIs including financial and visitor satisfaction targets.
- A sound understanding of customer service principles.
- Experience of using EPOS ticketing systems and cash handling is essential.
Other information
The closing date for applications is Wednesday 11 February 2026, and interviews will take place on Wednesday 18 February 2026, in person at the Shakespeare Centre, Henley Street, Stratford-upon-Avon, CV37 6QW. If you would like to know more and to apply please go to our jobs website. We will send you a confirmation email once you have submitted your online application, where you will be able to complete your profile in full. The Shakespeare Birthplace Trust is committed to promoting equality of opportunity and building a diverse and representative workforce.
Visitor Reception Assistant in Stratford-upon-Avon employer: Pepperfish GmbH
Contact Detail:
Pepperfish GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Reception Assistant in Stratford-upon-Avon
✨Tip Number 1
Get to know the Shakespeare Birthplace Trust! Familiarise yourself with their mission and values. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your customer service skills! Since you'll be working in a visitor-facing role, think of scenarios where you might need to handle tricky situations or provide exceptional service. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer service role. Make sure you look smart and approachable for your interview. It shows you take the opportunity seriously and are ready to represent the Trust well.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a nice touch!
We think you need these skills to ace Visitor Reception Assistant in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being a Visitor Reception Assistant and how you can contribute to our mission at the Shakespeare Birthplace Trust.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience in customer service or visitor attractions, and don’t forget to mention your skills with EPOS systems and cash handling. We love seeing how your background fits with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us more about yourself. Use it to explain how your experiences align with our goals and the responsibilities of the role. Keep it friendly and professional – we want to get to know the real you!
Apply Through Our Website: Don’t forget to apply through our jobs website! It’s the easiest way for us to receive your application, and you’ll get a confirmation email once you’ve submitted it. Plus, you can complete your profile in full, which helps us get a better picture of who you are.
How to prepare for a job interview at Pepperfish GmbH
✨Know Your Venue
Before the interview, make sure you research Anne Hathaway's Cottage and Shakespeare's Birthplace. Familiarise yourself with their history, key features, and visitor experiences. This will not only impress your interviewers but also help you understand how to enhance visitors' understanding of the offer.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you went above and beyond to ensure a positive experience for visitors. This is crucial as the role focuses on delivering a warm welcome and maximising visitor satisfaction.
✨Understand KPIs and Sales Strategies
Brush up on key performance indicators (KPIs) related to visitor satisfaction and financial targets. Be ready to discuss how you can contribute to achieving these goals through effective sales techniques and efficient admission processes. Showing that you understand the business side of the role will set you apart.
✨Practice Using EPOS Systems
If you have experience with EPOS ticketing systems, great! If not, consider familiarising yourself with how they work. Being comfortable with cash handling and ticket sales will demonstrate your readiness for the role and ease any concerns the interviewers may have about your technical skills.
