At a Glance
- Tasks: Be the friendly face of Pepperells Solicitors, helping clients and managing reception duties.
- Company: Join a reputable law firm in Newcastle with a supportive team atmosphere.
- Benefits: Receive training, gain valuable experience, and enjoy a dynamic work environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a difference by connecting clients with legal professionals and ensuring their needs are met.
- Qualifications: Strong communication skills and a proactive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
Pepperells Solicitors in Newcastle upon Tyne is seeking a proactive Sales Assistant to act as the first point of contact for clients.
You will respond to enquiries, understand client needs, and connect them with the appropriate legal professional, ensuring a courteous, efficient experience.
In this fast-paced role you will manage front-of-house reception, coordinate appointments, take payments, support case files, and maintain confidentiality with clients and colleagues.
Training is provided.
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Client Concierge & Legal Receptionist employer: Pepperells Solicitors
Pepperells Solicitors is an excellent employer, offering a dynamic work environment in the heart of Newcastle upon Tyne. With a strong focus on employee development and training, we empower our team to grow professionally while providing exceptional service to our clients. Our supportive culture fosters collaboration and respect, making it a rewarding place to build a meaningful career in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Concierge & Legal Receptionist
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Pepperells Solicitors.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Pepperells Solicitors.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Pepperells Solicitors that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Pepperells Solicitors, make sure they see your passion for helping others!
We think you need these skills to ace Client Concierge & Legal Receptionist
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Pepperells Solicitors, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Pepperells Solicitors. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Pepperells Solicitors.
How to prepare for a job interview at Pepperells Solicitors
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Pepperells Solicitors that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Pepperells Solicitors and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
