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- Tasks: Manage reservations and payments while ensuring exceptional guest communication.
- Company: Join the luxury Pepperclub Hotel in vibrant Cape Town.
- Benefits: Gain experience in a fast-paced environment with a focus on service excellence.
- Why this job: Be part of a passionate team delivering unforgettable guest experiences.
- Qualifications: Grade 12 and 2-3 years in hotel reservations required.
- Other info: Opportunity for growth in a prestigious hotel setting.
The predicted salary is between 24000 - 36000 £ per year.
Pepperclub Hotel is seeking a structured and detail-driven Reservations Administrator to strengthen our reservations function through disciplined administration, accurate payment processing, and consistent service delivery. This role requires a dependable reservations professional who takes responsibility for financial accuracy, system integrity, and responsive guest communication within a fast-paced hotel environment.
Role Purpose
To ensure that all reservations administration and payment processes are managed with accuracy, accountability, and efficiency, supporting both revenue performance and exceptional guest experience.
Key Responsibilities
- Monitor and respond to reservations email and WhatsApp communication within agreed turnaround times.
- Maintain accurate guest profiles, tracing, and system integrity on Opera PMS.
- Process and post payments including UDD, Paybill, EFT and card transactions.
- Proactively follow up on outstanding payments and allocate vouchers correctly.
- Manage no-shows and 6PM reporting with attention to financial accuracy.
- Process refunds and future-use credits in accordance with company controls.
- Prepare and submit complete and accurate documentation to Accounts.
- Coordinate transfers and administrative guest arrangements efficiently.
- Maintain clear communication with Front Office, Revenue, and Finance to ensure service excellence.
Minimum Requirements
- Grade 12 qualification.
- 2 to 3 years' experience in hotel reservations within a 4 or 5 star property.
- Working knowledge of Opera PMS.
- Experience handling payment processing in a hotel environment.
- Strong administrative and organisational skills.
- Clear written and verbal communication skills.
- Proficiency in Microsoft Office.
Key Attributes
- High level of responsibility and accountability.
- Integrity in handling financial processes.
- Strong attention to detail and consistency.
- Service-focused with a professional approach.
- Ability to work independently while contributing positively to the team.
Pepperclub Hotel values individuals who demonstrate responsibility, accountability, integrity, service excellence, and a commitment to maintaining high operational standards. Only shortlisted candidates will be contacted.
Reservations Administrator in Liverpool employer: Pepperclub Hotel
Contact Detail:
Pepperclub Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Administrator in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Pepperclub Hotel or similar places. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of Opera PMS and payment processing. We want to see that you’re not just a fit on paper but also ready to tackle real-life scenarios in our fast-paced environment.
✨Tip Number 3
Showcase your attention to detail during the interview. Bring examples of how you've maintained accuracy in past roles, especially when it comes to financial processes. This will demonstrate your commitment to integrity and service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Pepperclub team.
We think you need these skills to ace Reservations Administrator in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hotel reservations, especially with Opera PMS. We want to see how your skills match the role of Reservations Administrator!
Show Off Your Attention to Detail: Since this role is all about accuracy and consistency, don’t shy away from showcasing your meticulous nature. Include examples of how you've maintained system integrity or handled financial processes in your previous roles.
Communicate Clearly: Your written communication skills are key! Keep your application clear and concise, and make sure to proofread for any errors. We appreciate a professional approach that reflects our service excellence values.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pepperclub Hotel
✨Know Your Stuff
Make sure you’re familiar with the Opera PMS system, as it’s crucial for the role. Brush up on your knowledge of payment processing methods like UDD and EFT, so you can confidently discuss your experience during the interview.
✨Showcase Your Attention to Detail
Since this position requires a strong focus on accuracy, be prepared to give examples of how you've maintained precision in past roles. Highlight any specific instances where your attention to detail made a difference in guest satisfaction or financial accuracy.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to demonstrate how you handle guest inquiries and manage reservations effectively. Consider role-playing common scenarios to show you can respond promptly and professionally.
✨Emphasise Teamwork and Independence
This role requires both independent work and collaboration with other departments. Be ready to discuss how you balance these aspects in your previous jobs. Share examples of how you’ve contributed positively to a team while also taking responsibility for your own tasks.
