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For Companies At a Glance
- Tasks: Lead key client accounts in Organic Social and drive innovative strategies.
- Company: Join an award-winning, creator-first social media agency.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture focused on creativity and collaboration.
- Why this job: Make a real impact on client success and elevate creative content.
- Qualifications: 3+ years in social/digital agencies with strong organic social expertise.
The predicted salary is between 40000 - 40000 £ per year.
We’re Hiring: Senior Account Manager (Organic Social) Remote | Flexible Full-time (Mon–Fri, 35 hours) £40,000 per annum
About Pepper
We’re an award-winning, rapidly growing, creator-first social media agency delivering end-to-end campaigns across influencer marketing, paid media, organic social, research, creative, and production all powered by people.
The Role
We’re looking for a Senior Account Manager to lead the success and growth of key client accounts across Organic Social. Sitting at the centre of Client Services, Creative, and Organic Delivery, you’ll own client relationships, drive proactive ideas, and ensure high-quality delivery while pushing both the work and the clients forward. This is a step up from Account Manager — shifting from execution into ownership, leadership, and strategic thinking.
What You’ll Be Responsible For:
- Client Leadership & Account Ownership
- Own day-to-day client relationships
- Lead onboarding and define ways of working
- Manage 3–4 core accounts + support across others
- Spot risks, challenges, and growth opportunities
- Own Scope of Work, budgets, and delivery
- Identify upsell and cross-sell opportunities
- Lead proposals, presentations, and proactive ideas
- Oversee high-quality, social-first content output
- Manage calendars, workflows, and delivery timelines
- Elevate creative through clear direction and feedback
- Lead sourcing, briefing, and delivery of creators
- Own contracts, usage rights, and deliverables
- Scale creator-led content across strategies
- Develop culturally relevant, platform-native ideas
- Push clients beyond briefs
- Drive test-and-learn approaches across content
- Champion Organic Social across Pepper
- Share best practices, trends, and learnings
- Support integration across influencer + paid
- Turn performance data into actionable insights
- Present confidently to clients
- Stay ahead of platform and algorithm changes
- Mentor and develop junior team members
- Maintain high standards across all output
- Build a proactive, accountable team culture
- Own performance, delivery, and client satisfaction
- Operate with pace, urgency, and accountability
- Continuously improve processes and output
What Success Looks Like
- Strong, trusted client relationships
- Clear ownership of scope, budgets, and delivery
- Consistent proactive ideas and growth opportunities
- High-quality, culturally relevant content
- Scalable creator-led strategies
- A high-performing, motivated team
About You
- 3+ years in a social / digital / creative agency
- Strong organic social and content expertise
- Experience managing multiple accounts + production workflows
- Confident with creators, contracts, and usage rights
- Comfortable leading clients and mentoring teams
- Proactive, organised, and commercially aware
- Obsessed with social, culture, and what’s next
What This Role Really Owns
- The success of client accounts.
- The quality of the work.
- The strength of relationships.
- The ideas that move things forward.
- The growth of the team.
- The evolution of Organic Social at Pepper.
Senior Account Manager - Organic Social in London employer: Pepper
Contact Detail:
Pepper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Organic Social in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in organic social. Use case studies to demonstrate how you’ve driven success for previous clients. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their brand voice and recent campaigns. This way, you can tailor your answers to show how you can contribute to their success right from the get-go!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Pepper. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Senior Account Manager - Organic Social in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Account Manager role. Highlight your expertise in organic social and client management, as we want to see how you can lead and grow accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for social media and how your strategic thinking can drive success for our clients. Be sure to mention specific examples of your past achievements.
Showcase Your Creativity: As a creative agency, we love seeing innovative ideas. In your application, don’t hesitate to share any unique campaigns or projects you've worked on that demonstrate your ability to think outside the box and elevate content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pepper!
How to prepare for a job interview at Pepper
✨Know Your Stuff
Before the interview, dive deep into Pepper's work and their approach to organic social. Familiarise yourself with their recent campaigns and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As a Senior Account Manager, you'll need to demonstrate your ability to lead and mentor. Prepare examples from your past where you've successfully managed teams or client relationships, highlighting your strategic thinking and proactive ideas.
✨Be Ready to Discuss Growth Opportunities
Think about potential upsell and cross-sell opportunities you could identify for Pepper's clients. Bring specific ideas to the table during the interview to showcase your commercial awareness and ability to drive growth.
✨Engage with Data Insights
Since reporting and insights are crucial, be prepared to discuss how you've turned performance data into actionable strategies in previous roles. This will demonstrate your analytical skills and understanding of what drives success in organic social.