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- Tasks: Lead key client accounts in Organic Social and drive innovative strategies.
- Company: Join an award-winning, creator-first social media agency.
- Benefits: Flexible remote work, competitive salary, and professional growth opportunities.
- Other info: Mentor junior team members and shape the future of Organic Social.
- Why this job: Make a real impact in the dynamic world of social media marketing.
- Qualifications: 3+ years in social/digital agencies with strong content expertise.
The predicted salary is between 40000 - 40000 £ per year.
We’re Hiring: Senior Account Manager (Organic Social) Remote | Flexible Full-time (Mon–Fri, 35 hours) £40,000 per annum
About Pepper
We’re an award-winning, rapidly growing, creator-first social media agency delivering end-to-end campaigns across influencer marketing, paid media, organic social, research, creative, and production all powered by people.
The Role
We’re looking for a Senior Account Manager to lead the success and growth of key client accounts across Organic Social. Sitting at the centre of Client Services, Creative, and Organic Delivery, you’ll own client relationships, drive proactive ideas, and ensure high-quality delivery while pushing both the work and the clients forward. This is a step up from Account Manager — shifting from execution into ownership, leadership, and strategic thinking.
What You’ll Be Responsible For:
- Client Leadership & Account Ownership
- Own day-to-day client relationships
- Lead onboarding and define ways of working
- Manage 3–4 core accounts + support across others
- Spot risks, challenges, and growth opportunities
- Own Scope of Work, budgets, and delivery
- Identify upsell and cross-sell opportunities
- Lead proposals, presentations, and proactive ideas
- Oversee high-quality, social-first content output
- Manage calendars, workflows, and delivery timelines
- Elevate creative through clear direction and feedback
- Lead sourcing, briefing, and delivery of creators
- Own contracts, usage rights, and deliverables
- Scale creator-led content across strategies
- Develop culturally relevant, platform-native ideas
- Push clients beyond briefs
- Drive test-and-learn approaches across content
- Champion Organic Social across Pepper
- Share best practices, trends, and learnings
- Support integration across influencer + paid
- Turn performance data into actionable insights
- Present confidently to clients
- Stay ahead of platform and algorithm changes
- Mentor and develop junior team members
- Maintain high standards across all output
- Build a proactive, accountable team culture
- Own performance, delivery, and client satisfaction
- Operate with pace, urgency, and accountability
- Continuously improve processes and output
What Success Looks Like
- Strong, trusted client relationships
- Clear ownership of scope, budgets, and delivery
- Consistent proactive ideas and growth opportunities
- High-quality, culturally relevant content
- Scalable creator-led strategies
- A high-performing, motivated team
About You
- 3+ years in a social / digital / creative agency
- Strong organic social and content expertise
- Experience managing multiple accounts + production workflows
- Confident with creators, contracts, and usage rights
- Comfortable leading clients and mentoring teams
- Proactive, organised, and commercially aware
- Obsessed with social, culture, and what’s next
What This Role Really Owns
- The success of client accounts.
- The quality of the work.
- The strength of relationships.
- The ideas that move things forward.
- The growth of the team.
- The evolution of Organic Social at Pepper.
Senior Account Manager - Organic Social in City of London employer: Pepper
Contact Detail:
Pepper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager - Organic Social in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in organic social. Use case studies to demonstrate how you’ve driven success for previous clients. This will make you stand out when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their brand voice and recent campaigns. This way, you can tailor your answers to show how you can contribute to their success right from the get-go!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Pepper. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Senior Account Manager - Organic Social in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Account Manager role. Highlight your expertise in organic social and client management, as we want to see how you can lead and grow accounts.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for social media and how your strategic thinking can drive success for our clients. Be sure to mention specific examples of your past achievements.
Showcase Your Creativity: As a creative agency, we love seeing innovative ideas. If you have any unique strategies or campaigns you've led, share them! This will help us understand how you think outside the box and push boundaries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Pepper
✨Know Your Stuff
Before the interview, dive deep into Pepper's work and their approach to organic social. Familiarise yourself with their recent campaigns and understand their client base. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Account Manager, you'll need to demonstrate your ability to lead and mentor. Prepare examples from your past roles where you've successfully managed teams or client relationships. Highlight how you’ve driven proactive ideas and navigated challenges to achieve success.
✨Be Ready to Discuss Strategy
Expect questions about your strategic thinking and how you approach account management. Think of specific instances where you've identified growth opportunities or implemented test-and-learn strategies. This is your chance to showcase your creative problem-solving skills!
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about Pepper’s culture, their approach to organic social, and how they measure success. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.