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- Tasks: Lead and develop a dynamic Sales Operations team to achieve excellence.
- Company: Join Pepper Money, a specialist mortgage lender with a global backing.
- Benefits: Enjoy competitive salaries, bonus schemes, and hybrid working arrangements.
- Why this job: Make a real impact by driving operational excellence and customer satisfaction.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Dynamic environment with opportunities for training and career growth.
The predicted salary is between 60000 - 75000 £ per year.
Location: Cardiff, London, or Manchester
Working Model: Hybrid, 3 days in the office and 2 days working from home.
Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans. We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors. Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
As a Senior Sales Operations Manager, you’ll play a pivotal role in leading and developing a team of managers within Sales Operations. You’ll act as a senior leader and location champion, driving operational excellence, fostering collaboration, and ensuring a customer-first approach. This role demands a visible presence in the office, strong stakeholder engagement, and the ability to unite teams around shared goals.
Key responsibilities include:
- Leading a multi-disciplinary team to consistently achieve and exceed SLAs and KPIs.
- Acting as a senior leader and role model, driving engagement and maintaining high morale across locations.
- Championing a “one team” ethos by collaborating with other senior leaders to deliver strategic objectives.
- Assisting with recruitment, onboarding, and ongoing training to build a high-performing team.
- Building strong relationships across departments to align with the firm’s strategy and resolve issues swiftly.
- Driving continuous improvement initiatives to enhance processes, efficiency, and customer experience.
- Ensuring compliance with regulatory standards and maintaining robust risk controls.
- Promoting a culture of customer-centricity and delivering exceptional service outcomes.
What we are looking for:
We’re seeking a dynamic leader with a strong presence and the ability to inspire and influence. You’ll be an exceptional communicator who thrives on pulling people together, managing stakeholders effectively, and driving engagement across teams. Your proactive approach and strategic mindset will help shape the future of Sales Operations.
You will bring:
- Proven experience in leading multi-disciplinary teams and managing senior stakeholders.
- Strong communication, negotiation, and influencing skills.
- Excellent stakeholder management and relationship-building capabilities.
- A track record of driving continuous improvement and operational excellence.
- Knowledge of mortgage lending and completions (specialist lending experience is advantageous).
- Familiarity with regulatory frameworks (FCA, TCF, Consumer Duty).
- A collaborative, adaptable approach with the ability to work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office and strong analytical skills.
Some of the benefits we provide are:
- Competitive salaries and bonus schemes.
- Hybrid home/office working arrangements.
- Regular training and opportunities to learn and grow.
Senior Sales Operations Leader — Hybrid & Growth employer: Pepper Money UK
Contact Detail:
Pepper Money UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Operations Leader — Hybrid & Growth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their goals. Practise common interview questions and be ready to showcase your leadership skills and customer-centric approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Senior Sales Operations Leader position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows you’re proactive and keen to be part of our mission to help people succeed.
We think you need these skills to ace Senior Sales Operations Leader — Hybrid & Growth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Sales Operations Leader role. Highlight your leadership experience and any relevant achievements in sales operations to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping people succeed and how your background aligns with our mission at Pepper Money. Keep it engaging and personal!
Showcase Your Communication Skills: As a senior leader, strong communication is key. In your application, demonstrate your ability to engage and influence stakeholders. Use clear and concise language to show us you can lead effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Pepper Money UK
✨Know Your Stuff
Make sure you brush up on your knowledge of mortgage lending and the regulatory frameworks like FCA and Consumer Duty. Being able to discuss these topics confidently will show that you're not just a great leader, but also someone who understands the industry inside out.
✨Showcase Your Leadership Style
Prepare examples of how you've led multi-disciplinary teams in the past. Think about specific situations where you drove engagement and maintained high morale. This will help demonstrate your ability to inspire and influence others, which is key for this role.
✨Emphasise Collaboration
Since this role requires a 'one team' ethos, be ready to talk about how you've successfully collaborated with other leaders to achieve strategic objectives. Highlight any initiatives where you built strong relationships across departments to resolve issues swiftly.
✨Be Customer-Centric
Pepper Money values a customer-first approach, so come prepared with examples of how you've promoted exceptional service outcomes in your previous roles. Discuss any continuous improvement initiatives you've led that enhanced customer experience, as this aligns perfectly with their mission.