At a Glance
- Tasks: Be the go-to person for lending queries and provide top-notch service to brokers and colleagues.
- Company: Join Pepper Money, a dynamic company with a focus on growth and collaboration.
- Benefits: Enjoy competitive pay, hybrid working, 25 days holiday, and private medical insurance.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Shape the future of finance while developing your career in a supportive environment.
- Qualifications: Experience in mortgage lending and strong customer service skills are essential.
The predicted salary is between 32000 - 42000 £ per year.
Referrals Specialist – Pepper Money UK
Join Pepper Money’s fast‑paced Sales Operations team in London, Cardiff or Manchester and play a central role in ensuring efficient decision‑making and delivering a first‑class service to our internal teams and distribution partners.
Key Responsibilities
- Act as a key contact for queries on lending criteria and declined decisions that may be reworked.
- Provide exceptional service to brokers, packagers and internal colleagues.
- Review and resolve application queries, ensuring quality and turnaround targets are met.
- Support risk‑based decision‑making and escalated cases with justified rationale.
- Maintain accurate system updates in line with regulatory standards.
- Build strong relationships with brokers and internal teams to achieve the best outcomes.
- Ensure compliance with internal and external policies and procedures.
What We’re Looking For
- Experience in mortgage underwriting/lending.
- Strong customer service background and negotiation skills.
- Ability to apply lending policy creatively and effectively.
- Excellent communication skills, both verbal and written.
- Knowledge of Finova platform and the broker/customer journey is a plus.
Benefits
- Competitive salaries and bonus schemes.
- Hybrid home and office working with flexible working arrangements.
- Opportunities to develop your career within the wider firm.
- 25 days’ holiday & bank holidays plus birthday off.
- Single Private Medical Insurance cover with BUPA.
- Personal pension scheme with generous matched company contributions.
In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.
We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.
Salary: £32,000.00-£42,000.00
Referrals Specialist employer: Pepper Money UK
Pepper Money UK is an exceptional employer that prioritises employee growth and a supportive work culture. With competitive salaries, flexible hybrid working arrangements, and a commitment to diversity and inclusion, employees are empowered to thrive in their careers while enjoying a healthy work-life balance. Join us in London, Cardiff, or Manchester, and be part of a dynamic team dedicated to delivering outstanding service and shaping the future of our business.
StudySmarter Expert Advice🤫
We think this is how you could land Referrals Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage and lending industry. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for those interviews! Research Pepper Money and understand their values and services. Tailor your answers to show how your experience aligns with their needs, especially in customer service and decision-making.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you on their radar. Mention something specific from your conversation to remind them why you’re a great fit for the Referrals Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Pepper Money team.
We think you need these skills to ace Referrals Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Referrals Specialist role. Highlight your experience in mortgage underwriting and customer service, and don’t forget to mention any knowledge of the Finova platform!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for Pepper Money. Share specific examples of how you've provided exceptional service and resolved application queries in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture while you’re at it!
How to prepare for a job interview at Pepper Money UK
✨Know Your Stuff
Make sure you brush up on your mortgage underwriting and lending knowledge. Understand the key lending criteria and be ready to discuss how you've applied these in past roles. This will show that you're not just familiar with the basics, but that you can also think critically about decision-making.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional service to brokers and internal teams, prepare examples of how you've successfully handled customer queries or resolved issues in the past. Highlight your negotiation skills and how they’ve led to positive outcomes.
✨Communicate Clearly
Excellent communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering questions in a straightforward manner.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Ask insightful questions about the team dynamics and how they collaborate with brokers. This shows that you’re not only interested in the role but also in fostering strong relationships within the company.
