At a Glance
- Tasks: Manage mortgage applications and ensure a smooth customer journey.
- Company: Join Pepper Money, a leading specialist mortgage lender with a supportive culture.
- Benefits: Enjoy competitive salary, hybrid working, 25 days holiday, and private medical insurance.
- Other info: Dynamic environment with opportunities for career growth and a commitment to diversity.
- Why this job: Be part of an exciting expansion and make a real impact in the mortgage industry.
- Qualifications: Experience in mortgage processes and strong customer service skills required.
The predicted salary is between 35000 - 45000 £ per year.
Working in our fast paced, successful Sales Operations team in our Manchester office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.
Our passion is to ‘Help People Succeed’.
This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
3 days per week in the office.
We’re looking for a detail-oriented and customer-focused Completions Specialist to join our Operations team.
In this role, you’ll manage mortgage applications post-offer, ensuring all conditions are met and cases are prepared for completion.
You’ll play a key part in delivering a smooth and efficient customer journey while maintaining high standards of compliance and service.
Key Responsibilities
- Process mortgage applications from offer to completion, ensuring all conditions are satisfied.
- Assess supporting documentation and manage solicitor queries.
- Prepare cases for fund release and maintain the solicitor panel.
- Ensure decisions align with regulatory standards and lending risk strategy.
- Build strong relationships with brokers, solicitors, valuers, and internal teams.
- Meet agreed SLAs and KPIs through proactive pipeline management.
What We’re Looking For
- Mortgage experience, ideally in the post-offer stage.
- Strong customer service skills and a passion for delivering great outcomes.
- Knowledge of regulatory frameworks including FCA, TCF, MCOB, and UK Finance Handbook.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and familiarity with DPR systems.
Some of the benefits we provide are
- Competitive salaries and bonus schemes
- Hybrid home and office working with flexible working arrangements
- Opportunities to develop your career within the wider firm
- 25 days’ holiday & bank holidays plus birthday off
- Single Private Medical Insurance cover with BUPA
- Personal pension scheme with generous matched company contributions
In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team.
If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.
We also want our people to feel a sense of belonging at Pepper Money.
We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.
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Mortgage Completions Specialist in Manchester employer: Pepper Money UK
At Pepper Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Cardiff office that champions collaboration and innovation. With competitive salaries, flexible working arrangements, and a strong commitment to employee development, we empower our team members to thrive while making a meaningful impact in the mortgage industry. Join us to be part of a passionate team dedicated to helping people succeed, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Mortgage Completions Specialist in Manchester
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Pepper Money UK. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Mortgage Completions Specialist in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Pepper Money UK.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Pepper Money UK's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Pepper Money UK
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Pepper Money UK.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Pepper Money UK will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Pepper Money UK employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
