At a Glance
- Tasks: Manage mortgage applications and ensure a smooth customer journey.
- Company: Join Pepper Money, a leading specialist mortgage lender with a people-first culture.
- Benefits: Competitive salary, hybrid working, 25 days holiday, and personal development opportunities.
- Other info: Dynamic environment with opportunities for career growth and a commitment to diversity.
- Why this job: Be part of an exciting team that helps people succeed in their financial journeys.
- Qualifications: Experience in mortgage processes and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Working in our fast paced, successful Sales Operations team in our Cardiff office there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.
We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors.
Our passion is to ‘Help People Succeed’.
This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
Manchester OR Cardiff based.
3 days per week in the office.
About the Role
We’re looking for a detail-oriented and customer-focused Completions Specialist to join our Operations team.
In this role, you’ll manage mortgage applications post-offer, ensuring all conditions are met and cases are prepared for completion.
You’ll play a key part in delivering a smooth and efficient customer journey while maintaining high standards of compliance and service.
Key Responsibilities
- Process mortgage applications from offer to completion, ensuring all conditions are satisfied.
- Assess supporting documentation and manage solicitor queries.
- Prepare cases for fund release and maintain the solicitor panel.
- Ensure decisions align with regulatory standards and lending risk strategy.
- Build strong relationships with brokers, solicitors, valuers, and internal teams.
- Meet agreed SLAs and KPIs through proactive pipeline management.
What We’re Looking For
- Mortgage experience, ideally in the post-offer stage.
- Strong customer service skills and a passion for delivering great outcomes.
- Knowledge of regulatory frameworks including FCA, TCF, MCOB, and UK Finance Handbook.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office and familiarity with DPR systems.
- CEMAP qualification and previous completion mandate desirable.
Some of the benefits we provide are
- Competitive salaries and bonus schemes
- Hybrid home and office working with flexible working arrangements
- Opportunities to develop your career within the wider firm
- 25 days’ holiday & bank holidays plus birthday off
- Single Private Medical Insurance cover with BUPA
- Personal pension scheme with generous matched company contributions
In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team.
If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.
We also want our people to feel a sense of belonging at Pepper Money.
We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.
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Completions Specialist in Manchester employer: Pepper Money UK
At Pepper Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Cardiff office that champions collaboration and innovation. With competitive salaries, flexible working arrangements, and a strong commitment to employee development, we empower our team members to thrive while making a meaningful impact in the mortgage industry. Join us to be part of a passionate team dedicated to helping people succeed, where your contributions are valued and your career can flourish.
