At a Glance
- Tasks: Guide brokers through the mortgage process and ensure smooth application handling.
- Company: Join Pepper Money, a dynamic specialist mortgage lender with a global backing.
- Benefits: Enjoy competitive salaries, hybrid working, and private medical insurance.
- Other info: Opportunities for career development in a supportive and inclusive environment.
- Why this job: Be part of a team that helps people succeed and drives business growth.
- Qualifications: Experience in financial services and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Working in our fast paced, successful Seconds Team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans. We really do believe that it’s our people who are our main competitive advantage – the ‘thing’ that sets us apart from our competitors. Our passion is to ‘Help People Succeed’. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all our fantastic colleagues.
We operate a hybrid working model, so you will benefit from both home and office working, the offices being based in Cardiff, London, and Manchester. There may be occasional travel to our other offices. This role can be based in either the Cardiff OR Manchester office. Hybrid working with 3 days per week in the office.
What you will be doing
As a Broker Account Manager, you’ll be the go-to expert for Pepper Money’s mortgage proposition. You’ll guide brokers through the full end-to-end process, combining your deep product knowledge with a strong grasp of systems, processes, and broker specific needs. Your role will be pivotal in ensuring applications are accurately processed from submission to completion. You’ll build and maintain strong relationships with brokers through regular communication, helping to educate and improve packaging performance. You’ll also liaise closely with internal stakeholders to drive continuous improvements in service levels. Day-to-day, you’ll handle broker queries, conduct security calls with customers, and prepare recommendations for applications that fall outside standard lending criteria. This role offers a blend of office based and remote working, with travel to Cardiff, London, and Manchester offices. You’ll be part of a dynamic team focused on delivering exceptional service and driving business growth.
What we are looking for
We’re looking for someone with a solid background in financial services, who understands the broker-lender dynamic and thrives in a target-driven environment. You’ll be confident, communicative, and passionate about delivering great outcomes for brokers and customers alike. You’ll also bring:
- Proven experience in financial services, ideally within the secured loans market
- Strong knowledge of Microsoft Word and Excel
- Excellent communication and interpersonal skills
- A proactive, customer-focused attitude
Some of the benefits we provide are:
- Competitive salaries and bonus schemes
- Hybrid Home Office flexible working arrangements
- Regular training and opportunities to learn and grow
- Private Medical Insurance cover with BUPA
- Personal pension scheme with generous matched company contributions
In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows then we’d love to hear from you.
We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity and Inclusion charter, further information can be found on the Careers section on our website.
Broker Underwriting Specialist in Manchester employer: Pepper Money UK
At Pepper Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our Cardiff office that champions collaboration and innovation. With competitive salaries, flexible working arrangements, and a strong commitment to employee development, we empower our team members to thrive while making a meaningful impact in the mortgage industry. Join us to be part of a passionate team dedicated to helping people succeed, where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Underwriting Specialist in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Pepper Money on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Broker Underwriting Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of the mortgage market and the broker-lender dynamic. We want you to show off your expertise and how you can help brokers succeed!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with brokers and internal stakeholders, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Pepper Money.
We think you need these skills to ace Broker Underwriting Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Broker Underwriting Specialist role. Highlight your experience in financial services and any specific knowledge of secured loans. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about helping brokers succeed and how you can contribute to our team. Keep it engaging and relevant to the job description.
Show Off Your Communication Skills:Since this role involves a lot of communication with brokers, make sure your application reflects your excellent interpersonal skills. Whether it's through your writing style or examples of past experiences, let us see your confident and communicative side!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about our company culture and values there!
How to prepare for a job interview at Pepper Money UK
✨Know Your Stuff
Make sure you brush up on your knowledge of the mortgage market, especially around secured loans. Familiarise yourself with Pepper Money’s products and how they differ from competitors. This will show that you're not just interested in the role but are genuinely invested in the company.
✨Showcase Your Communication Skills
As a Broker Account Manager, communication is key. Prepare examples of how you've effectively communicated with brokers or clients in the past. Think about times when you’ve resolved issues or improved relationships – these stories will highlight your interpersonal skills.
✨Demonstrate Your Proactivity
Pepper Money values a proactive attitude. Be ready to discuss instances where you took the initiative to improve processes or service levels. This could be anything from streamlining a workflow to enhancing customer satisfaction – it shows you’re someone who takes charge.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and growth opportunities within Pepper Money. This not only demonstrates your interest in the role but also helps you gauge if the company aligns with your career goals.
