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- Tasks: Lead and develop a dynamic Sales Operations team to achieve excellence.
- Company: Join Pepper Money, a specialist mortgage lender with a people-first culture.
- Benefits: Enjoy competitive salaries, hybrid working, and continuous learning opportunities.
- Why this job: Make a real impact by driving operational success and fostering collaboration.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Fast-paced environment with excellent career growth potential.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Cardiff, London, or Manchester
Working Model: Hybrid, 3 days in the office and 2 days working from home.
Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans. We really do believe that itâs our people who are our main competitive advantage â the âthingâ that sets us apart from our competitors. Our passion is to âHelp People Succeedâ. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
What you will be doing:
- Leading a multi-disciplinary team to consistently achieve and exceed SLAs and KPIs.
- Acting as a senior leader and role model, driving engagement and maintaining high morale across locations.
- Championing a âone teamâ ethos by collaborating with other senior leaders to deliver strategic objectives.
- Assisting with recruitment, onboarding, and ongoing training to build a high-performing team.
- Building strong relationships across departments to align with the firmâs strategy and resolve issues swiftly.
- Driving continuous improvement initiatives to enhance processes, efficiency, and customer experience.
- Ensuring compliance with regulatory standards and maintaining robust risk controls.
- Promoting a culture of customer-centricity and delivering exceptional service outcomes.
What we are looking for:
- Proven experience in leading multi-disciplinary teams and managing senior stakeholders.
- Strong communication, negotiation, and influencing skills.
- Excellent stakeholder management and relationship-building capabilities.
- A track record of driving continuous improvement and operational excellence.
- Knowledge of mortgage lending and completions (specialist lending experience is advantageous).
- Familiarity with regulatory frameworks (FCA, TCF, Consumer Duty).
- A collaborative, adaptable approach with the ability to work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office and strong analytical skills.
Some of the benefits we provide are:
- Competitive salaries and bonus schemes
- Hybrid home/office working arrangements
- Regular training and opportunities to learn and grow
Senior Sales Operations Manager in London employer: Pepper Money UK
Contact Detail:
Pepper Money UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Sales Operations Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current employees at Pepper Money on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how your leadership style aligns with our passion for helping people succeed. We love candidates who resonate with our mission!
â¨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, driven improvements, and built relationships. We want to hear about your successes and how you can bring that energy to our team.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. It shows us you're genuinely interested in joining our dynamic Sales Operations team.
We think you need these skills to ace Senior Sales Operations Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Sales Operations Manager role. Highlight your leadership experience and any relevant achievements in sales operations to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why youâre passionate about helping people succeed and how your background aligns with our values at Pepper Money. Keep it engaging and personal!
Showcase Your Communication Skills: As a senior leader, strong communication is key. In your application, demonstrate your ability to engage and influence stakeholders. Use clear and concise language to show us you can connect with others effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. Itâs the best way for us to receive your application and ensures you donât miss out on any important updates from our team!
How to prepare for a job interview at Pepper Money UK
â¨Know Your Stuff
Make sure you brush up on your knowledge of mortgage lending and the regulatory frameworks like FCA and Consumer Duty. Being able to discuss these topics confidently will show that you're not just a leader, but also someone who understands the industry inside out.
â¨Showcase Your Leadership Style
Prepare examples of how you've led multi-disciplinary teams in the past. Think about specific situations where you drove engagement or improved team morale. This will help demonstrate your ability to inspire and influence others, which is key for this role.
â¨Be a Team Player
Since collaboration is crucial, come ready to discuss how you've worked with other senior leaders to achieve strategic objectives. Highlight any experiences where youâve united teams around shared goals, as this aligns perfectly with the 'one team' ethos they value.
â¨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the companyâs culture and operational excellence. Inquire about their continuous improvement initiatives or how they maintain compliance with regulatory standards. This not only shows your enthusiasm but also your strategic mindset.