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For Companies At a Glance
- Tasks: Lead and develop a dynamic Sales Operations team to achieve excellence.
- Company: Join Pepper Money, a specialist mortgage lender with a global backing.
- Benefits: Enjoy competitive salaries, hybrid working, and continuous learning opportunities.
- Why this job: Make a real impact by driving operational success and customer satisfaction.
- Qualifications: Proven leadership experience and strong communication skills required.
- Other info: Be part of a collaborative culture that values people as the key advantage.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Senior Sales Operations Manager role at Pepper Money UK.
Working Model: Hybrid, 3 days in the office and 2 days working from home.
Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans. We really do believe that itâs our people who are our main competitive advantage â the âthingâ that sets us apart from our competitors. Our passion is to âHelp People Succeedâ. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.
What you will be doing
As a Senior Sales Operations Manager, youâll play a pivotal role in leading and developing a team of managers within Sales Operations. Youâll act as a senior leader and location champion, driving operational excellence, fostering collaboration, and ensuring a customer-first approach. This role demands a visible presence in the office, strong stakeholder engagement, and the ability to unite teams around shared goals.
- Leading a multi-disciplinary team to consistently achieve and exceed SLAs and KPIs.
- Acting as a senior leader and role model, driving engagement and maintaining high morale across locations.
- Championing a âone teamâ ethos by collaborating with other senior leaders to deliver strategic objectives.
- Assisting with recruitment, onboarding, and ongoing training to build a high-performing team.
- Building strong relationships across departments to align with the firmâs strategy and resolve issues swiftly.
- Driving continuous improvement initiatives to enhance processes, efficiency, and customer experience.
- Ensuring compliance with regulatory standards and maintaining robust risk controls.
- Promoting a culture of customerâcentricity and delivering exceptional service outcomes.
What we are looking for
Weâre seeking a dynamic leader with a strong presence and the ability to inspire and influence. Youâll be an exceptional communicator who thrives on pulling people together, managing stakeholders effectively, and driving engagement across teams. Your proactive approach and strategic mindset will help shape the future of Sales Operations.
- Proven experience in leading multi-disciplinary teams and managing senior stakeholders.
- Strong communication, negotiation, and influencing skills.
- Excellent stakeholder management and relationship-building capabilities.
- A track record of driving continuous improvement and operational excellence.
- Knowledge of mortgage lending and completions (specialist lending experience is advantageous).
- Familiarity with regulatory frameworks (FCA, TCF, Consumer Duty).
- A collaborative, adaptable approach with the ability to work under pressure in a fast-paced environment.
- Proficiency in Microsoft Office and strong analytical skills.
Some of the benefits we provide are:
- Competitive salaries and bonus schemes.
- Hybrid home/office working arrangements.
- Regular training and opportunities to learn and grow.
- Holiday leave plus.
Senior Sales Operations Manager in Cardiff employer: Pepper Money UK
Contact Detail:
Pepper Money UK Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Sales Operations Manager in Cardiff
â¨Tip Number 1
Network like a pro! Reach out to current employees at Pepper Money on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Show how your experience aligns with their mission to 'Help People Succeed'. This will demonstrate that you're not just looking for a job, but a place where you can make a real impact.
â¨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led teams, driven improvements, and built relationships. This will help you stand out as a candidate who can truly inspire and influence others.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that youâre proactive and genuinely interested in joining the team.
We think you need these skills to ace Senior Sales Operations Manager in Cardiff
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Sales Operations Manager role. Highlight your experience in leading teams and driving operational excellence, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for helping people succeed and how you embody our customer-first approach. We love seeing candidates who can connect their personal values with our mission.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to exceed SLAs and KPIs. Weâre interested in numbers and results, so donât be shy about sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at Pepper Money!
How to prepare for a job interview at Pepper Money UK
â¨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of mortgage lending and the regulatory frameworks like FCA and Consumer Duty. Being able to discuss these topics confidently will show that you're not just a leader but also someone who understands the industry inside out.
â¨Showcase Your Leadership Style
Prepare examples of how you've led multi-disciplinary teams in the past. Think about specific situations where you drove engagement or improved team morale. This will help demonstrate your ability to inspire and influence others, which is crucial for the Senior Sales Operations Manager role.
â¨Be a Team Player
Since collaboration is key at Pepper Money, come ready to discuss how you've worked with other departments to achieve shared goals. Highlight any initiatives you've led that required strong stakeholder management and relationship-building skills.
â¨Ask Insightful Questions
At the end of the interview, donât shy away from asking questions. Inquire about the company culture, ongoing training opportunities, or how they measure success in the Sales Operations team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.