Company Description
Pepe’s Piri Piri is known as the home of fresh, flame-grilled piri piri chicken, offering a vibrant and flavorful menu to guests. The brand focuses on quality ingredients, consistent taste, and fast, friendly service. Stores provide a welcoming, casual dining experience where takeout and dine-in customers are equally valued. Team members are encouraged to deliver great food and memorable experiences, contributing to a lively, community-focused atmosphere.
Role Description
The Store Manager role at Pepe’s Piri Piri is a full-time, on-site position based at Birmingham Soho Road Branch. The Store Manager oversees day-to-day store operations, including staff scheduling, supervising team members, and ensuring consistent food quality and service standards. This role manages inventory, ordering, and stock control, while monitoring cash handling, compliance with health and safety regulations, and retail loss prevention. The Store Manager also handles customer enquiries and feedback, supports training and development of the team, and drives store performance through sales targets, cost control, and local marketing initiatives.
Qualifications
- Strong customer-facing skills, including Customer Satisfaction and Customer Service, with a focus on resolving issues and building loyalty.
- Effective Communication skills for leading teams, coordinating with leadership, and engaging with customers.
- Demonstrated Store Management experience, including staff supervision, scheduling, and day-to-day operational oversight.
- Knowledge of Retail Loss Prevention practices, cash handling, and basic financial controls.
- Experience in food service or retail, with an understanding of health, safety, and hygiene standards.
- Ability to work on-site full-time, including evenings, weekends, and holidays as required.
- Proven leadership and problem-solving skills, with the ability to stay calm under pressure.
- Basic numeracy and computer skills; prior experience with POS systems is beneficial.
- Formal training or qualifications in hospitality, retail management, or a related field are an advantage but not essential.
Further details will be discussed in person during interview.
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Store Manager in Birmingham employer: Pepe's Piri Piri
Pepe’s Food Service is an exceptional employer, offering a dynamic work environment that thrives on growth and innovation within the fast-paced QSR sector. With over 265 stores and ambitious plans for expansion, employees benefit from ample opportunities for professional development and career progression, all while being part of a supportive team culture that values collaboration and excellence. Located in the heart of the UK, working with Pepe’s means being at the forefront of the food service industry, where your contributions directly impact our success and the satisfaction of our customers.
