At a Glance
- Tasks: Support the Store Manager in driving sales and delivering exceptional customer service.
- Company: Join Hackett, a brand that embodies British spirit and excellence.
- Benefits: Competitive salary, team development opportunities, and a vibrant work environment.
- Other info: Opportunity for career growth in a stylish and organised store.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: 2+ years of retail experience and strong leadership skills.
The predicted salary is between 20250 - 24750 £ per year.
Hackett London (Retail)
Job description
You involve yourself in everything you do, you take care of every tiny detail. If this sounds like you we are waiting to hear from you .
We are splendid at creating teams and helping them develop in a distinguished way.
We wake up the British spirit with everything we do and we count on you to continue growing and improving .
We create an experience, smile! You have found Hackett.
Your mission
Support the Store Manager to maximise sales and profitability of the store through motivating the team to provide effective customer service.
What will your objectives be?
- Customer service
- Resolve customer inquiries and exceed store expectations.
- Supervise transactions at the cash register to ensure accuracy and efficiency.
- Supervise the team and prioritise all responsibilities to ensure that customer service has priority at all times.
- Establish sales objectives and provide feedback to the relevant sales personnel.
- Sales
- Communicate the sale objectives to the team.
- Promote and support sales activities.
- Identify, analyse and propose any area of sales development.
- Financial
- Control billings and stock losses within budgets to maximise profits.
- Understand the KPIsof the store and take measures to improve them.
- Image of the store
- Maintain the organisation of the store and the visuals according to the image of the company.
- Ensure that the store and warehouse are in order.
- Team / People Management
- Motivate the team to achieve results.
- Resolve conflicts with team members in an efficient manner.
- Identify training needs and supervise staff training.
- Conduct information sessions and staff meetings.
- Professional behavior
- Comply with the company's clothing policy.
- Develop and maintain good working relationships with all colleagues.
- Guarantee that the store operates in accordance with current health and safety regulations.
- Store management
- Open and close the store when necessary.
Administrative management.
Requirements
Required experience
- Experience in the sector for a minimum 2 years.
- Training cycle.
- Business Administration and Management.
What do we expect from you?
• The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
Keyholder full time - Hackett- Gunwarf Quays Portsmouth employer: Pepe Jeans Group.
Hackett London is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture that encourages creativity and collaboration, employees enjoy significant career progression opportunities, stylish uniforms, and a generous commission system. Located in Braintree Village, the company offers exclusive perks, staff discounts across all AWWG brands, and a supportive environment that values each individual's contribution to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder full time - Hackett- Gunwarf Quays Portsmouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pepe Jeans Group., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pepe Jeans Group.!
We think you need these skills to ace Keyholder full time - Hackett- Gunwarf Quays Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pepe Jeans Group., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pepe Jeans Group. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pepe Jeans Group. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pepe Jeans Group.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
