At a Glance
- Tasks: Create memorable experiences for customers through exceptional tailoring and service.
- Company: Join Hackett, a brand that values creativity and British heritage.
- Benefits: Enjoy staff discounts, commissions, career growth, and access to exclusive perks.
- Other info: Opportunities for personal growth and a stylish uniform provided.
- Why this job: Be part of a dynamic team and make a real impact in the fashion industry.
- Qualifications: Passion for fashion, retail experience, and outstanding customer service skills.
The predicted salary is between 22050 - 26950 £ per year.
Hackett London (Retail)
Job description
About us
At Hackett, we believe that every stitch is a work of art.
Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.
If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for
We are looking for a
Personal Tailor at our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.
What we offer
Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:
- To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
- Uniform: Enjoy a stylish and professional uniform provided by the company.
- Discounts: We offer a staff discount across all AWWG brands in Europe
- Commissions: a monthly commission system where the more you sell, the more you earn.
- Career
- Growth
Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
- Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
- Life assurance.
And many other benefits such as team building and engagement, cost effective commuting options , free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!
- Key responsabilities
- Customer Focus
- To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
- To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
- To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
- To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
- To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
- To immediately escalate customer’s request or problems to ensure they are resolved in line with company standards.
- To live and breathe the seven Hackett values.
- Achieve Results
- To achieve personal and store sales targets.
- To have an understanding of the store KPI’s and how to influence them.
- Awareness of Brand image and Competitors.
- To be proactive in ideas for increasing sales.
- To use the mailing card and brochure to attract and retain customers.
- To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc...
- To be fully aware of your best sellers
- To always make suggestions for complimentary purchases (cross and up selling)
- To carry out all sales transactions correctly and efficiently
- To assist advise and help train other staff
- Store and Stock Standards
- To constantly replenish product on the shop floor to ensure VM standards are met.
- To reduce stock loss in store by being aware of stock loss and prevention techniques
- To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
- To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
- To be good ambassadors for the brand.
- To develop and maintain good relationship with management and colleagues
- Knowledge of company stock loss expectations
- To ensure sales transactions are efficiently and accurately carried out.
Requirements
Required experience
- Passion for fashion industry
- Proven experience in clothing retail preferably in the premium or luxury sector
- Impeccable customer service skills
- Outstanding sales skills
- Able to work within a team
- Able to use initiative
- Well presented
- Above standard communication skills with an exceptional command of English
What do we expect from you?
• The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
Made to measure Specialist Full Time - Hackett Jermyn Street employer: Pepe Jeans Group.
Hackett London is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture that encourages creativity and collaboration, employees enjoy significant career progression opportunities, stylish uniforms, and a generous commission system. Located in Braintree Village, the company offers exclusive perks, staff discounts across all AWWG brands, and a supportive environment that values each individual's contribution to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Made to measure Specialist Full Time - Hackett Jermyn Street
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pepe Jeans Group., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pepe Jeans Group.!
We think you need these skills to ace Made to measure Specialist Full Time - Hackett Jermyn Street
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pepe Jeans Group., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pepe Jeans Group. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pepe Jeans Group. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pepe Jeans Group.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
