At a Glance
- Tasks: Lead a passionate team and ensure top-notch customer experiences in a stylish retail environment.
- Company: Join Hackett London, a brand that values creativity and British heritage.
- Benefits: Enjoy career growth, unlimited commissions, staff discounts, and a stylish uniform allowance.
- Other info: Work in a diverse, international team with opportunities for internal mobility.
- Why this job: Be part of a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Two years of fashion retail experience and proven leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process. If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
As an Assistant Store Manager, you will have the opportunity to represent the brand’s image and values on the front line, supporting the Store Manager in the effective management of store operations and the team. Additionally, you will help ensure the highest level of customer satisfaction, contribute to achieving sales targets, support inventory management, and promote the development and motivation of the sales team.
Key responsibilities of the role:
- Team Management: Lead and convey passion for the business and the brand to the store team, providing them with all the necessary tools to foster their development.
- Sales: Lead sales strategies as well as the achievement of commercial objectives and KPIs, engaging the sales team through action plans, ensuring excellence throughout the sales process and brand image.
- Visual: Ensure the store complies with and implements visual guidelines in line with the brand image.
- Customer Experience: Attract and retain customers by paying attention to every detail, offering the highest quality customer experience.
- Administrative Management: Ensure compliance with procedures related to inventory, stock management, cash handling, daily reports, among others.
Requirements:
- Minimum of two years of relevant experience in fashion retail.
- English speaker, other languages would be a plus.
- Proven leadership skills, with the ability to motivate and guide teams towards achieving goals.
- Commercial profile, results-oriented, and focused on customer experience.
- Excellence in operational management, with attention to detail and a focus on process efficiency.
What we offer:
- Career growth opportunities. We believe in internal mobility. You’ll have real chances to grow within the company, including the possibility to move from retail to corporate roles.
- Unlimited commissions. The more you sell, the more you earn, there are no limits.
- Benefits and staff discounts.
- Full seasonal uniform allowance. Feel good and look great, we provide a professional and stylish uniform every season.
- A diverse, international, and inspiring team. Work alongside colleagues from all over the world in a dynamic and inclusive environment.
Hackett London - Assistant Store Manager - New Opening Gatwick employer: Pepe Jeans Group.
Hackett London is an exceptional employer that prioritises the growth and well-being of its team members. With a vibrant work culture that encourages creativity and collaboration, employees enjoy significant career progression opportunities, stylish uniforms, and a generous commission system. Located in Braintree Village, the company offers exclusive perks, staff discounts across all AWWG brands, and a supportive environment that values each individual's contribution to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hackett London - Assistant Store Manager - New Opening Gatwick
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pepe Jeans Group., so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pepe Jeans Group.!
We think you need these skills to ace Hackett London - Assistant Store Manager - New Opening Gatwick
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pepe Jeans Group., customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pepe Jeans Group. and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pepe Jeans Group. that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pepe Jeans Group.
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
