ASSISTANT STORE MANAGER in London

In 2013 Pepa Gonzalez created Pepa & Co., to bring classic and quality clothes to a new generation of children. From her years working as a nanny in London, Pepa spotted a gap in the market for high-end children’s clothing with a traditional, smart design. Since then, Pepa & Co. (now known as PEPA LONDON) has grown to become a recognised worldwide brand, known for its beautifully designed clothing collections. Based in Central London, PEPA LONDON is a brand whose clothing is made mostly in Spain using the highest quality, sustainable materials, and made responsibly. Pepa’s inspiration comes from her large Spanish family and British in-laws. This nostalgic inspiration is evident in the designs offered at PEPA LONDON; timeless, smart styles that are rich in heritage. “We enjoy seeing our children look like children”. Pepa gets great joy out of dressing children from all around the world in irresistible clothing; a tangible expression of something much greater, whilst bringing back the heritage of traditional childrenswear.

REPORTING TO: Retail Manager

DEPARTMENT: Retail

LOCATION: 40 Elizabeth Street (Belgravia) and 313 Brompton Road (Chelsea)

START DATE: ASAP

CONTRACT: 37.5 hours per week / 3-month probationary period

THE ROLE: As an Assistant Store Manager at PEPA LONDON, you will play a crucial role in driving our strategic and operational retail functions. Working closely with the Retail Manager and the broader Retail Team, you will support both ongoing initiatives and projects, as well as supporting the day-to-day management of our retail stores in Belgravia and Chelsea. This role offers the opportunity to thrive in a fast-paced environment and significantly influence the operational dynamics of the organization. We are seeking an entrepreneurial and experienced Assistant Store Manager (ideally immediately available) with a strong Sales, Client and high Operational standards focus. Your responsibilities will include driving sales and key performance indicators (KPIs), building long-term relationships with clients, and cultivating a loyal VIP following. Your goal will be to establish PEPA LONDON as the premier destination for childrenswear by delivering an exceptional in-store shopping experience and maintaining our core display, selling, and service standards, while also developing and nurturing a team and retail culture built for success.

RESPONSIBILITIES:

• Team Leadership and Development: Staying up to date with buying trends and customer needs while reporting key insights and KPIs internally. Managing store-related customer issues efficiently and effectively. Supporting recruitment, onboarding, and training of new staff members. Providing ongoing performance evaluation and feedback through trade performance and sales analysis.
• Operational Management: Assisting with stock transfers, including packing and unpacking deliveries from other stores and warehouses, as well as handling order dispatch from the store. Supporting the store’s administrative responsibilities and ensuring compliance with all company policies and procedures. Ensure high visual standards are met and maintained, and ensuring opening and closing procedures are followed. Stock room and inventory control.
• Brand and Client Relations: Acting as a lead brand ambassador, inspiring both staff and clients while maintaining brand standards across all touchpoints. Upholding high standards in visual merchandising and store presentation, using creativity and commercial awareness to enhance the shopping experience. Delivering a first-class in-store experience, managing client CRM data for retention and sales growth, and supporting the Marketing team with in-store events and customer engagement activities.

PREFERRED SKILLS:

• Passion for retailing, luxury and childrenswear.
• Flexible working mentality across multiple locations and the ability to work on the weekends as required.
• Demonstrated eagerness to learn and develop, coupled with a passion for commercial thinking.
• A can-do attitude, capable of thriving in a fast-paced environment with shifting deadlines and priorities.
• Willingness to learn and actively engage in various aspects of the business, including supporting other departments or areas on an ad hoc basis.

BENEFITS:

• A company culture centred on inspiring and empowering its employees.
• Holiday entitlement of 25 days (plus bank holidays) increasing after 2 years’ service.
• Statutory pension scheme.
• Discretionary company-bonus Bonus Scheme.