Regional Manager, Tasker Operations Europe in London

Location: London, United Kingdom

Salary range: GBP 70,000 - 90,000 per year

Hybrid Work Arrangement: This role is hybrid with 2 days per week required in our London Office.

About Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home‑to‑doses, such as furniture assembly, handyman work, moving help, and much more.

About the Role: The Tasker Operations team helps Taskers achieve their personal tasking goals using Taskrabbit. This includes onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. We are proactive—helping Taskers before they realize they need support. These local‑level approaches result in higher quality, more retentive, and more affordable Taskers, supporting our overall marketplace strategy.

As a Regional Manager, Tasker Operations for Europe, you will be a close partner to the Senior Director of Tasker Operations, the Tasker Quality Team, and our country teams. You are a unique blend—a data person and a people manager—who enjoys coaching direct reports so they are effective and fulfilled. You will provide direction to ensure programs and tactical supply actions are executed well against market goals, while closely collaborating with Country Managers.

You are motivated by managing people and driving results, executing day in and day out. You are skilled at influencing cross‑functionally and explaining complex concepts concisely. You are data‑driven and capable of evaluating supply health metrics and the contributions of your team, connecting the dots between both to identify and execute actions that drive revenue and profitability in a win‑win fashion, fostering long‑term customer loyalty and retention. This role reports to the Senior Director of Global Tasker Operations and has matrixed reporting to the VP of Europe. This is a supervisory role.

What You’ll Work On:

• Manage the country Tasker Success Managers within the matrixed management framework and contribute actively to their development and progression.
• Directly manage two regional team members responsible for regional program execution, performance, and special projects.
• Set OKRs and provide regular feedback on team members’ performance; advise Success Managers on supply alignment plays and incentives to improve local fulfillment and retention of customers in Europe.
• Grow and deepen the Tasker Success Books of Business and contribute to the growth of European metros, increasing jobs, invoices, retention, and revenue.
• Define and set a strategy around European supply, including proven and new plays, programmes, and initiatives that leverage global best practices while considering local nuances.
• Maintain metrics and analysis of team performance, and provide regular reporting through written analysis and performance reports.
• In partnership with country Tasker Success Managers, track regional and local market analytics, evaluating key health metrics.
• Work with Country Managers to ensure that supply needs are met and Tasker Success activities align with country plans.
• Collaborate closely with global Tasker Operations team members and cross‑functionally with Country Managers, Partnerships, Marketing, and Product to action key market opportunities.
• Provide input to the global supply strategy, advancing functional knowledge and innovation across all markets.
• Support all European markets to reach an optimized maturity state where supply and demand are self‑fulfilling, realizing benefits of Taskrabbit’s global platform and achieving dominant market share and brand position.

Who You Are:

• A strategist who builds, executes, and rigorously measures impact.
• Data‑driven, constantly seeking to test, measure, optimize, and improve with strong data storytelling.
• A servant‑leader ready to tackle tactical challenges alongside the team.
• An open, authentic, confident, and persuasive communicator who excels at influencing cross‑functionally.
• A problem solver who gets to the bottom of every issue and takes ownership to fix it.
• Comfortable operating at a fast pace in an entrepreneurial environment.
• Highly organized and self‑motivated to create and execute.
• Strong attention to detail and craftsmanship, with a knack for prioritization and scoping.
• Exceptionally customer‑centric, with a passion for working directly with Taskers and an appreciation for the Tasker experience.

Qualifications:

• A bachelor’s degree in Business, Economics, Psychology, or a related field, or equivalent experience.
• 7+ years of experience in Operations, Supply Chain, Marketplace Operations, or similar fields, or a business unit with revenue and growth‑based goals.
• At least 5 years of direct and indirect people‑management experience, with a mindset of growth and coaching.
• Proficiency with data tools like Looker, Sigma, and/or SQL.

Compensation & Benefits:

At Taskrabbit, our approach to compensation is designed to be competitive, transparent, and equitable. Total compensation consists of base pay + bonus + benefits + perks. The base pay range for this position is £70,000 – £90,000.

You’ll Love Working Here Because:

• Taskrabbit is a Remote‑First Company.
• The People.
• The Diverse Culture.
• The Perks (benefits vary by country of employment).

Taskrabbit’s Commitment to Diversity and Inclusion:

An active commitment to equity within our company and platform. We are an inclusive community where all who share our mission and values belong. Our anti‑racist culture strengthens knowledge, understanding, and awareness of under‑represented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers and transforming lives—one action at a time.

Taskrabbit is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video‑based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.