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For Companies At a Glance
- Tasks: Lead delivery of high-quality learning programmes and enhance learner experiences.
- Company: Join peopleworth, a collaborative and innovative employer group.
- Benefits: Enjoy a supportive culture with growth opportunities and a focus on continuous improvement.
- Why this job: Make a real impact in education while managing dynamic delivery teams.
- Qualifications: Experience in programme delivery and strong analytical skills required.
- Other info: Engage with diverse learners and stakeholders in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
At peopleworth, we support work where people and performance thrive. Our Employer Group collaborates with various innovative partners, and we are excited to have you consider this opportunity as a Delivery Lead within our growing team.
Role Overview
This role focuses on leading the delivery of high quality learning programmes and managing the operational experience for learners across a range of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure that learners have a smooth, supported journey from enrolment through to successful outcomes. The role requires strong operational oversight, excellent stakeholder management, and a commitment to continuously improving delivery systems and learner experience.
Key Responsibilities
- Develop and implement high quality, timely and efficient processes to support the operational delivery of programmes
- Oversee and manage delivery teams including programme coordinators, facilitators and mentors
- Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes
- Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving
- Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well managed and aligned to programme objectives
- Support recruitment, onboarding and development of facilitators, contributing to high engagement and retention
- Analyse course and programme data to inform operational improvements and delivery decisions
- Work across internal teams and external partnerships to enable aligned, successful programme delivery
- Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention
- Engage with education and industry partners to understand success enablers and feed insights into continuous improvement
- Liaise with partner stakeholders to resolve issues swiftly and effectively
- Use learner, facilitator and partner insights to develop scalable systems, processes and delivery assets
- Represent programme and partner needs in organisational planning, meetings and operational reviews
- Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact
- Coordinate communications across delivery teams when rolling out new processes or project outputs
Requirements
- Demonstrated experience in programme delivery or course management within a higher education or online learning environment
- Managerial experience overseeing teams delivering education or student services
- Strong analytical skills with the ability to use data to inform decisions
- Experience resolving complex issues within learner support, delivery or student-facing operations
- Ability to identify, prioritise and manage operational risk
- Experience supporting mentoring, coaching or student success programmes
- Sensitivity and empathetic understanding of diverse learner and stakeholder needs
- Ability to lead through ambiguity with a solutions oriented mindset
- Experience in community management or service design within an education or skills development context
- Ability to balance learner experience with commercial and operational constraints
Benefits
- Collaborative, people centred performance culture
- Opportunities to grow in a fast paced environment
- Supportive environment that values continuous improvement and shared learning
Our Recruitment Process
The peopleworth Employer Group follows a fair, transparent, and multi stage recruitment process designed to ensure mutual fit.
- Application Submission: Complete the online form and answer brief application questions.
- Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
- Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
- Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
- Final Shortlist and Verification: Reference and background checks are completed.
- Offer and Contracting: Successful candidates receive formal offers and contract documents.
- Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement and timely feedback.
Delivery Lead in Coventry employer: peopleworth
Contact Detail:
peopleworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Lead in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out peopleworth's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Delivery Lead, especially around managing teams and improving learner experiences.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've successfully led a project or resolved a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the perfect fit for the Delivery Lead position.
We think you need these skills to ace Delivery Lead in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Delivery Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your past roles, focus on your programme delivery and team management experience. We want to see how you've successfully led teams and improved learner outcomes in previous positions.
Be Data-Driven: Since strong analytical skills are key for this role, include examples of how you've used data to inform decisions or improve processes. This will demonstrate your ability to make informed choices that benefit learners.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at peopleworth
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Delivery Lead role and its responsibilities. Familiarise yourself with the key tasks mentioned in the job description, such as managing delivery teams and optimising processes. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that showcase your skills in programme delivery, team management, and problem-solving. Be ready to discuss how you've handled complex challenges or improved learner experiences. This will give the interviewers a clear picture of how you can contribute to their team.
✨Showcase Your Analytical Skills
Since the role requires strong analytical skills, be prepared to discuss how you've used data to inform decisions in previous roles. Bring examples of how you've analysed course or programme data to drive improvements. This will highlight your ability to make data-driven decisions, which is crucial for the Delivery Lead position.
✨Engage with Stakeholders
Demonstrate your ability to build relationships by discussing how you've collaborated with various stakeholders in the past. Whether it's working with facilitators, mentors, or external partners, showing that you can effectively communicate and engage with different groups will be key to your success in this role.
