Student Enrolment Advisor in Birmingham

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

This role focuses on guiding prospective learners through an end-to-end enrolment journey, ensuring they feel supported and well-informed at every stage. You will engage prospective students across multiple channels, provide clear and accurate information about programme offerings, and contribute to growing student numbers through effective consultative sales practices. This is a great opportunity for someone with strong communication and sales experience who is motivated by helping learners progress in their careers.

Key Responsibilities

• Support prospective students by guiding them through each stage of the application and enrolment process
• Engage with leads through phone, email, and video within a structured contact strategy
• Use CRM systems to manage, track, and optimise the enrolment pipeline
• Deliver a high-quality customer experience with timely, professional, and supportive communication
• Collaborate with internal teams to ensure smooth handovers for newly enrolled learners
• Clearly communicate the value, structure, and outcomes of available programme options
• Contribute to meeting enrolment targets through consistent activity and effective consultative selling
• Maintain accurate records and uphold data integrity across CRM platforms
• Participate in training and upskilling sessions to enhance product knowledge and sales effectiveness
• Encourage student referrals to support overall enrolment growth

Requirements

• Demonstrated sales experience in high-value consumer services or similar environments with a minimum of three years in a dedicated sales role
• Proven ability to meet and exceed sales targets and KPIs
• Strong communication skills across phone, video, and written channels
• Experience working with CRM systems and maintaining accurate data records
• Ability to manage multiple leads and tasks in a fast-paced, target-driven environment
• Customer-focused approach with a commitment to delivering a high-quality experience
• Resilience, persistence, and strong problem-solving abilities
• Ability to work remotely with a high degree of ownership and accountability

Benefits

• Collaborative, people-centred performance culture
• Opportunities to grow in a fast-paced environment
• Access to ongoing development and role-specific training

Our Recruitment Process

• Application Submission: Complete the online form and answer brief application questions.
• Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage: You'll be invited to record short responses to 3-4 role-specific questions.
• Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role).
• Final Shortlist and Verification: Reference and background checks are completed.
• Offer and Contracting: Successful candidates receive formal offers and contract documents.
• Pre-boarding and Onboarding: Once accepted, you'll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.