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For Companies At a Glance
- Tasks: Lead delivery of innovative learning programmes and enhance learner experiences.
- Company: Peopleworth, a dynamic EdTech company focused on performance and collaboration.
- Benefits: People-centred culture, growth opportunities, and a supportive environment.
- Why this job: Make a real impact in education while developing your leadership skills.
- Qualifications: Experience in programme delivery and strong team management skills.
- Other info: Join a fast-paced team dedicated to continuous improvement and shared learning.
The predicted salary is between 36000 - 60000 £ per year.
At peopleworth, we support work where people and performance thrive. Our Employer Group collaborates with various innovative partners, and we are excited to have you consider this opportunity as a Delivery Lead within our growing team.
Role Overview
This role focuses on leading the delivery of high quality learning programmes and managing the operational experience for learners across a range of education and skills initiatives. You will oversee programme delivery teams, optimise processes, and ensure that learners have a smooth, supported journey from enrolment through to successful outcomes. The role requires strong operational oversight, excellent stakeholder management, and a commitment to continuously improving delivery systems and learner experience.
Key Responsibilities
- Develop and implement high quality, timely and efficient processes to support the operational delivery of programmes
- Oversee and manage delivery teams including programme coordinators, facilitators and mentors
- Act as an escalation point for complex programme challenges to ensure timely resolution and strong learner outcomes
- Collaborate closely with learner support teams to ensure support for programmes is effective and consistently improving
- Coordinate facilitators and mentors, ensuring administrative and delivery tasks are well managed and aligned to programme objectives
- Support recruitment, onboarding and development of facilitators, contributing to high engagement and retention
- Analyse course and programme data to inform operational improvements and delivery decisions
- Work across internal teams and external partnerships to enable aligned, successful programme delivery
- Build and maintain strong relationships with key stakeholders to support programme success and ongoing partnership retention
- Engage with education and industry partners to understand success enablers and feed insights into continuous improvement
- Liaise with partner stakeholders to resolve issues swiftly and effectively
- Use learner, facilitator and partner insights to develop scalable systems, processes and delivery assets
- Represent programme and partner needs in organisational planning, meetings and operational reviews
- Lead a portfolio of delivery projects, providing updates and demonstrating measurable impact
- Coordinate communications across delivery teams when rolling out new processes or project outputs
Requirements
- Demonstrated experience in programme delivery or course management within a higher education or online learning environment
- Managerial experience overseeing teams delivering education or student services
- Strong analytical skills with the ability to use data to inform decisions
- Experience resolving complex issues within learner support, delivery or student-facing operations
- Ability to identify, prioritise and manage operational risk
- Experience supporting mentoring, coaching or student success programmes
- Sensitivity and empathetic understanding of diverse learner and stakeholder needs
- Ability to lead through ambiguity with a solutions oriented mindset
- Experience in community management or service design within an education or skills development context
- Ability to balance learner experience with commercial and operational constraints
Benefits
- Collaborative, people centred performance culture
- Opportunities to grow in a fast paced environment
- Supportive environment that values continuous improvement and shared learning
Our Recruitment Process
- Application Submission: Complete the online form and answer brief application questions.
- Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
- Video Interview Stage: You will be invited to record short responses to 3 to 4 role specific questions.
- Live Interviews: Shortlisted candidates join first round interviews and, where applicable, further rounds depending on the role.
- Final Shortlist and Verification: Reference and background checks are completed.
- Offer and Contracting: Successful candidates receive formal offers and contract documents.
- Pre boarding and Onboarding: Once accepted, you will complete a pre boarding process before officially joining your employing organisation within the Employer Group.
Throughout every stage, we value clear communication, respectful engagement and timely feedback.
Delivery Lead (EdTech, Digital Learing) in Birmingham employer: peopleworth
Contact Detail:
peopleworth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Lead (EdTech, Digital Learing) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the EdTech space, especially those who work at peopleworth or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for your video interview by practising common questions related to programme delivery and stakeholder management. We recommend recording yourself to see how you come across – it’s a game changer!
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to improve learner experiences in past roles. This will demonstrate your fit for the Delivery Lead position and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Delivery Lead (EdTech, Digital Learing) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Delivery Lead. We want to see how you can bring your unique skills to our team, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When filling out the application form, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what really matters. Remember, less is often more!
Show Your Passion for EdTech: Let us know why you're excited about working in the EdTech space! Share your thoughts on how technology can enhance learning experiences and how you envision contributing to our mission at peopleworth.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at peopleworth
✨Know Your Programmes Inside Out
Before the interview, dive deep into the learning programmes that peopleworth offers. Understand their objectives, target audience, and any recent changes or successes. This knowledge will help you demonstrate your genuine interest and ability to lead programme delivery effectively.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed relationships with various stakeholders in previous roles. Highlight your ability to communicate effectively and resolve conflicts, as this is crucial for ensuring smooth operational delivery and learner satisfaction.
✨Be Data-Driven
Familiarise yourself with key metrics related to programme delivery and learner outcomes. Be ready to discuss how you've used data to inform decisions and improve processes in past roles. This will show that you have a strong analytical mindset, which is essential for the Delivery Lead position.
✨Emphasise Continuous Improvement
Demonstrate your commitment to continuous improvement by sharing specific examples of how you've implemented changes based on feedback or insights. Discuss how you plan to engage with learners and facilitators to gather insights that can enhance the delivery experience at peopleworth.
