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- Tasks: Manage client relationships and deliver outstanding customer experiences.
- Company: Join TMPW, a leading agency in talent advisory and customer success.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health benefits.
- Why this job: Be part of a dynamic team shaping the future of talent acquisition.
- Qualifications: Experience in communications or recruitment; strong organisational and communication skills.
- Other info: Collaborative environment with clear development pathways and opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence-led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success.
As a Client Manager, you will play a vital role in delivering that promise. You will own day-to-day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long-term growth, both for our customers and for your own career in Customer Success.
The Role
In this role, you will take day-to-day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward-thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow-up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios.
Commercial ownership and growth
This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value-led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value-based discussions with customers.
Coordination and quality
Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality.
Learning, development and growth
This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end-to-end candidate journey and build your commercial, consultative and customer-focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact.
What it is like to work here
TMPW is a collaborative, ambitious and fast-moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined-up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home.
Who we're looking for
You will bring significant experience in communications and or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end-to-end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer-first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable.
In return, you will receive:
- A role with genuine responsibility and visibility, with clear development pathways
- Coaching, structured learning and development support
- Competitive holiday allowance, pension and wellbeing benefits
- The chance to build your career in an agency that is shaping the future of talent advisory and customer success
What's in it for me?
As a TMPW employee, you're set to gain so much from being part of our team, including:
- Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes
- Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit
- Great company paid benefits including private medical insurance, health cash plan, life assurance, company pension and access to an Employee Assistance Programme
- Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym
- A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme
- Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship
- A group of diverse, passionate people to socialise and build your career with
If you're still reading then you are definitely a fit for us.
Client Manager in London employer: PeopleScout
Contact Detail:
PeopleScout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Client Manager role.
✨Tip Number 2
Prepare for those interviews! Research TMPW and understand their values and services. Think about how your experience aligns with their goals. Show them you’re not just another candidate, but someone who genuinely cares about their clients' success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining TMPW and ready to dive into the talent industry.
We think you need these skills to ace Client Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Manager role. Highlight your experience in communications and customer relationships, and show how you can bring clarity and confidence to our clients.
Showcase Your Curiosity: We love candidates who are eager to learn! Mention any relevant experiences that demonstrate your curiosity about the end-to-end candidate journey or your proactive approach to staying updated on industry trends.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us see your attention to detail and communication skills right from the start.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at PeopleScout
✨Know Your Clients
Before the interview, research TMPW's client base and understand their goals and challenges. This will help you demonstrate your ability to build trusted relationships and show that you’re genuinely interested in their success.
✨Showcase Your Consultative Skills
Prepare examples from your past experiences where you've successfully managed client relationships or provided consultative support. Highlight how you identified issues early and proposed solutions that added value to your clients.
✨Be Ready for Commercial Conversations
Brush up on your understanding of revenue tracking and invoicing processes. Be prepared to discuss how you would approach value-led commercial discussions and identify opportunities for expanding client partnerships.
✨Demonstrate Your Curiosity
TMPW values curiosity, so come prepared with questions about their services and the talent industry. Show that you’re eager to learn and adapt, which is crucial for a role that involves continuous improvement and development.
