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For Companies At a Glance
- Tasks: Manage customer queries and orders, ensuring a top-notch experience.
- Company: Join a dynamic team focused on delivering exceptional customer service across Europe.
- Benefits: Enjoy remote work flexibility, an annual bonus, and great employee perks.
- Why this job: Be part of a fast-paced environment where your creativity and communication skills shine.
- Qualifications: Fluent in English and French, with strong relationship-building and negotiation skills.
- Other info: Must be an EU or UK citizen; experience with CRM and ERP systems is a plus.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
Location: United Kingdom (remote) or European Union (remote)
About the Role
The Customer Service Representative is responsible for the accurate process of customer quotation and order requests, in line with our service offer. You will own the internal & external customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries like master data queries, supplier declarations and other; you are able to think quickly and creatively during these interactions to provide a good brand image and great customer experience. In addition, the role will cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the wider function teams to enhance customer experience.
About Your Responsibilities
- Management of customer communication via C4C (CRM system).
- Produce spare parts and simple component quotations.
- Co-ordinate with the technical teams to produce complex component quotations.
- Effectively manage the quote follow up process (within the defined thresholds).
- Create sales orders as per Customer Purchase Orders.
- Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
- Expedite orders and keep track of the logistics process and delivery management.
- Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
- Handle all associated query management by phone and email.
- Be a key interface for external and internal customers in Europe to ensure that they receive the best possible customer experience.
What You Need
- Understanding of the end-to-end Commercial process – Quote to Cash process.
- The ability to develop strong relationships with customers at all management levels.
- Good communication and negotiation skills.
- The ability to work in a team-orientated fast-paced and demanding environment.
- Ability to work in a fast-changing environment whilst remaining dedicated to service delivery.
- Proficient in all MS products: Word, Excel, PowerPoint, etc.
- Knowledge of ERP systems.
- Knowledge of SAP.
- Knowledge of CRM systems.
- English + French speaker.
About Your Benefits
- Remote work partially
- Annual bonus of minimum 5%
- Company employees’ benefits
Next steps?
Does it sound like your next job? Be our solution in the making and apply now!
Customer Service Representative with Native level of French (Must be an EU or a UK Citizen) employer: PeopleScout
Contact Detail:
PeopleScout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Being able to communicate fluently and confidently with customers will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common CRM and ERP systems, particularly SAP. Having a solid understanding of these tools will demonstrate your readiness to hit the ground running in the role.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews. Practising how to handle customer queries and complaints can showcase your problem-solving skills and ability to maintain a positive brand image.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've used your French language skills. Emphasise your ability to manage customer queries and your familiarity with CRM systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully handled customer interactions in the past, particularly in fast-paced environments.
Showcase Language Proficiency: Since native-level French is a requirement, ensure you mention your language skills prominently. If applicable, include any certifications or experiences that demonstrate your proficiency in both French and English.
Highlight Teamwork and Communication Skills: The role requires strong communication and teamwork abilities. Provide examples in your application that illustrate how you've effectively collaborated with others to enhance customer experiences.
How to prepare for a job interview at PeopleScout
✨Showcase Your Language Skills
Since the role requires native-level French, be prepared to demonstrate your language proficiency during the interview. Practice speaking in French about your previous customer service experiences and how you handled specific situations.
✨Understand the Quote to Cash Process
Familiarise yourself with the end-to-end Commercial process, especially the Quote to Cash process. Be ready to discuss how you have managed customer orders and quotations in past roles, as this will show your understanding of the responsibilities involved.
✨Highlight Your Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully resolved customer queries or built relationships with clients. This will demonstrate your ability to manage customer interactions effectively.
✨Demonstrate Teamwork and Adaptability
The job requires working closely with various teams. Share experiences where you collaborated with others to achieve a common goal, and highlight your ability to adapt to fast-paced environments while maintaining a focus on service delivery.
