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For Companies At a Glance
- Tasks: Manage customer queries and orders, ensuring a top-notch experience.
- Company: Join a dynamic team focused on delivering exceptional customer service across Europe.
- Benefits: Enjoy remote work flexibility, an annual bonus, and great employee perks.
- Why this job: Be the voice of our brand while building relationships and enhancing customer satisfaction.
- Qualifications: Fluent in English and French, with strong communication skills and CRM knowledge.
- Other info: Must be an EU or UK citizen; perfect for those seeking a fast-paced, collaborative environment.
The predicted salary is between 30000 - 42000 £ per year.
Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
Location: United Kingdom (remote) or European Union (remote)
About the Role
The Customer Service Representative is responsible for the accurate process of customer quotation and order requests, in line with our service offer. You will own the internal & external customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries like master data queries, supplier declarations and other; you are able to think quickly and creatively during these interactions to provide a good brand image and great customer experience. In addition, the role will cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the wider function teams to enhance customer experience.
About Your Responsibilities
- Management of customer communication via C4C (CRM system).
- Produce spare parts and simple component quotations.
- Co-ordinate with the technical teams to produce complex component quotations.
- Effectively manage the quote follow up process (within the defined thresholds).
- Create sales orders as per Customer Purchase Orders.
- Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorization requests.
- Expedite orders and keep track of the logistics process and delivery management.
- Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
- Handle all associated query management by phone and email.
- Be a key interface for external and internal customers in Europe to ensure that they receive the best possible customer experience.
What You Need
- Understanding of the end-to-end Commercial process – Quote to Cash process.
- The ability to develop strong relationships with customers at all management levels.
- Good communication and negotiation skills.
- The ability to work in a team-orientated fast-paced and demanding environment.
- Ability to work in a fast-changing environment whilst remaining dedicated to service delivery.
- Proficient in all MS products: Word, Excel, PowerPoint, etc.
- Knowledge of ERP systems.
- Knowledge of SAP.
- Knowledge of CRM systems.
- English + French speaker.
About Your Benefits
- Remote work partially
- Annual bonus of minimum 5%
- Company employees’ benefits
Next steps?
Does it sound like your next job? Be our solution in the making and apply now!
Customer Service Representative with Native level of French (Must be an EU or a UK Citizen) employer: PeopleScout
Contact Detail:
PeopleScout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
✨Tip Number 1
Brush up on your French language skills, especially in a customer service context. Being able to communicate fluently and confidently with customers will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common CRM and ERP systems, particularly SAP. Having a solid understanding of these tools will demonstrate your readiness to hit the ground running in the role.
✨Tip Number 3
Prepare for potential role-play scenarios during interviews. Practising how to handle customer queries and complaints can showcase your problem-solving skills and ability to maintain a positive brand image.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Representative with Native level of French (Must be an EU or a UK Citizen)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've managed customer communication or handled queries. Emphasise your proficiency in French and English, as this is crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about customer service and how your skills align with the responsibilities outlined in the job description. Mention your ability to work in fast-paced environments and your experience with CRM systems.
Showcase Your Communication Skills: Since the role involves regular phone contact with customers, consider including examples of how you've effectively communicated with clients in previous positions. Highlight any negotiation skills or successful resolutions of customer issues.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in customer service roles.
How to prepare for a job interview at PeopleScout
✨Showcase Your Language Skills
Since the role requires native-level French, be prepared to demonstrate your language proficiency during the interview. Practice speaking in French about your previous customer service experiences and be ready to answer questions in both English and French.
✨Understand the Commercial Process
Familiarise yourself with the Quote to Cash process as it’s crucial for this role. Be ready to discuss how you have managed customer orders and quotations in the past, and how you can apply that knowledge to enhance customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think quickly. Prepare examples of how you've handled difficult customer queries or resolved issues effectively in previous roles.
✨Demonstrate Team Collaboration
This position involves working closely with various teams. Share examples of how you’ve successfully collaborated with others in a fast-paced environment, highlighting your communication and negotiation skills.
