Recruitment Operations Manager - RPO

Location: Remote – with travel to client locations

Hours: Full time

Introduction

Technology is rewriting the rules of talent acquisition – at speed. The battle for talent is now a battle of wits, expertise, risk-taking, creativity. Organisations want a partner who will help them outthink the competition. That partner could be you.

As a multi-award-winning Recruitment Process Outsourcing (RPO) provider, we don’t just shape brilliant employer branding and talent solutions – we define the future of the sector too. We’re ambitious both for our clients and for the ongoing success of our business, and as our Recruitment Operations Manager, you’ll see to it that we’re consistently excelling in our aims.

The role

With the overarching aim of providing a knockout RPO delivery service, you’ll be at the heart of the action; delivering operational excellence and continuous improvement across one of our key accounts – a major player in the automotive industry. The Recruitment Operations Manager will create, develop and maintain relationships with the hiring community, stakeholders and senior sponsors, underpinning them with delivery of a best-in-class recruitment service. Acting as the escalation point for the RPO delivery team, you’ll be a conduit between our client services and EMEA delivery centre and operations, designing and implementing resolutions to ensure client satisfaction. The successful applicant will also play a key role in the development and growth of the account. Partnering with the EMEA Account Director, stakeholders and subject matter experts, you’ll help us turn potential opportunities into live operational RPO or TA solutions.

Key responsibilities:

• Be the day-to-day contact across the account, establishing productive relationships with key client stakeholders of influence.
• Ensure all recruitment delivery meets and exceeds contractual performance metrics.
• Have a detailed understanding of the scope of work relative to your accounts, ensuring the delivery teams are operating within the scope of each contract.
• Drive weekly and monthly operational reporting, ensuring accurate revenue forecasting and effective invoicing across your accounts.
• Prepare and attend client review meetings, where you will own CI plans and ensure continuous improvement and efficiencies of all service levels.
• Develop your own and client’s understanding of PeopleScout’s broader talent advisory solutions (technology, marketing, branding, assessment and creative), enabling accounts to access these services.
• Ensure the recovery of PeopleScout revenues for services provided against each SoW; including agreeing invoicing schedules with clients and obtaining purchase orders.

Who we’re looking for

We’re looking for an accomplished recruitment specialist who has successfully led significant specialist delivery projects and shares our passion for producing bold recruitment solutions that will wow and delight our clients. You’ll be results orientated with a dual focus on service delivery for the client whilst maximising operational efficiency and identifying further growth opportunities. As such, we’ll expect you to be well versed in using data and analytics to drive operational performance, with a deep understanding of the end-to-end recruitment process and candidate journey. Previous experience directly or indirectly managing dispersed recruitment professionals delivering into volume and specialist would be highly advantageous. This role requires a responsive, strategic and client facing individual, who will partner with key stakeholders to facilitate workforce planning and translate these into resource plans – across short, medium, and long term.

You’ll also:

• Need to be able to make recommendations on solutions both through formal presentations and written proposals – so you’ll have strong verbal and written communication skills.
• Have experience of reviewing client processes, using data and metrics to identify opportunities to streamline and improve service levels.
• Be commercially savvy and financially astute, with the ability to prepare reports and statistics on recruitment activities.
• Possess knowledge and awareness of a wide range of sourcing technologies with an understanding of employment legislation and recruitment best practice.

As a PeopleScout employee, you’re set to gain so much from being part of our team, including:

• Time off to rest, recover or conquer items on the bucket list through our 27 days holiday, and our holiday purchase benefit where you can buy up to an additional 5 days.
• Great company paid benefits including, private medical, health cash plan, life assurance, company pension and access to an Employee Assistance Programme.
• Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym.
• Other great flexible benefits such as a TechScheme, free mortgage advice, help with travel costs plus more.
• A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme.
• Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement progress.
• A group of diverse, passionate people to socialise and build your career with.

About us

PeopleScout is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy. What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients. We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Next steps / Call to action

If this sounds like you, we would love to hear from you. Click the apply button, and start your application today!