At a Glance
- Tasks: Be the go-to person for clients, managing advertising from start to finish.
- Company: Join TMPW, an award-winning leader in recruitment outsourcing.
- Benefits: Enjoy 27 days holiday, health benefits, and performance bonuses.
- Other info: Work with a diverse team and make a real impact in the community.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: A passion for customer service and attention to detail is essential.
The predicted salary is between 24964 - 30512 £ per year.
- Job
- Title: Trainee Client Service Co-Ordinator
Location: Highams Park, London E4 Hours: FT (office based) Introduction Producing great advertising is a real team effort.
As our clients' first port of call, the whole process could start with you.
It's quite a responsibility, with lots of information to take care of.
The Role With good attention to detail and a keen eye for accuracy, you'll show a proactive approach to getting things right first time.
You'll be responsible for processing advertising through every stage, from the discussion of requirements, through production, to publication.
Your designated portfolio of clients will know they can rely totally on you - and us - to achieve outstanding results.
Who we're looking for Naturally, you've got the personality and dedication to deliver exceptional customer service, you'll need to make sure the solutions you offer are right for our business as well as our clients'.
It probably sounds like there's a lot to learn for an entry level role, but don't worry.
As long as you've got the basics – working with us is an excellent opportunity to build a career and gain lots of experience.
We are growing our team and are looking for people who can help us do just that!
What's in it for me?
- As a TMPW employee, you're set to gain so much from being part of our team, including:
- Potential to earn extra cash through our employee recognition scheme or our performance driven quarterly and annual bonus programmes
- Time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8 bank holidays, pro rata for part time staff) and our holiday purchase benefit
- Great company paid benefits including private medical insurance*, health cash plan, life assurance, company pension and access to an Employee Assistance Programme
- Look after your health and get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym
- A strong care for the community and planet with opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme
- Development plans with customised learning solutions, including tuition reimbursement and degree sponsorship
- A group of diverse, passionate people to socialise and build your career with If you're still reading then you are definitely a fit for us *available to people managers & senior professional roles About us TMPW is an industry award winner and leader in the development of best-in-class recruitment outsourcing and talent consultancy.
Annually, we attract hundreds of thousands of people for our client organisations from nurses to lecturers, from engineers to hotel cleaners.
What sets us apart is our talent advisory heritage, this enables us to reframe, evaluate and assess how organisation and application behaviour can be modified and improved to deliver the very best talent for our clients.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Next steps/Call to action If this sounds like you, we would love to hear from you.
Click the apply button, and start your application today
Trainee Client Service Co-Ordinator in London employer: PeopleScout RPO
TMPW is an exceptional employer located in Highams Park, London, offering a vibrant work culture that prioritises employee growth and well-being. With comprehensive benefits including generous holiday allowances, private medical insurance, and tailored development plans, employees are empowered to thrive both personally and professionally. Join a diverse team dedicated to delivering outstanding client service while making a positive impact on the community and environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Client Service Co-Ordinator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PeopleScout RPO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PeopleScout RPO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trainee Client Service Co-Ordinator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PeopleScout RPO:Your cover letter is your chance to shine! Tell us why you want to work at PeopleScout RPO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PeopleScout RPO!
How to prepare for a job interview at PeopleScout RPO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
