Client Manager in City of London

This is an exciting time to join TMPW. The talent industry is evolving quickly, and our customers are looking for partners who can bring clarity, confidence and measurable impact across attraction, engagement and advisory. TMPW sits at the forefront of that change. As part of PeopleScout, we combine a strong heritage in talent advisory with progressive, evidence‑led solutions across employer brand, media, content and customer success. Everything we do is driven by a genuine obsession with our customers' success.

As a Client Manager, you will play a vital role in delivering that promise. You will own day‑to‑day client relationships, help deliver outstanding customer experiences, and build the commercial and consultative capability that supports long‑term growth, both for our customers and for your own career in Customer Success.

The Role: In this role, you will take day‑to‑day ownership of a portfolio of client relationships, working closely with a Client Relationship Director and internal specialist teams to ensure clients feel supported, understood and confident in the value TMPW delivers across the full candidate journey. You will build trusted, professional relationships by developing a strong understanding of each client's goals, priorities and challenges. This insight will enable you to manage expectations effectively, identify issues early, and bring forward‑thinking ideas that help grow client partnerships. You will coordinate client meetings, reviews and follow‑up actions, ensuring communication is clear and progress is visible at all times. Alongside this, you will actively track customer health, engagement and satisfaction, supporting the effective management of client portfolios.

Commercial ownership and growth: This role offers meaningful exposure to commercial responsibility and is a key foundation for future Customer Success leadership. You will be accountable for revenue and GP tracking across your portfolio, ensuring accurate invoicing and strong commercial hygiene. You will support value‑led commercial conversations by helping scope briefs, gather information and prepare proposals, while also identifying opportunities to expand scope or introduce additional services. You will build and maintain new business pipelines, reporting on progress monthly, and you will learn to apply structured commercial frameworks that build confidence in consultative, value‑based discussions with customers.

Coordination and quality: Working closely with teams across creative, insight, media and delivery, you will help ensure work is delivered efficiently, consistently and to a high standard. You will coordinate activity to keep timelines, dependencies and expectations aligned, flagging risks or misalignment early and escalating where needed to protect client outcomes. You will also support the consistent application of repeatable and productised solutions, contributing ideas that improve ways of working, reduce friction and raise overall quality.

Learning, development and growth: This role is designed to build capability, confidence and future Customer Success leaders. You will develop a strong understanding of TMPW's services across the end‑to‑end candidate journey and build your commercial, consultative and customer‑focused skills through coaching, feedback and structured learning. Curiosity is essential, and you will be encouraged to stay close to developments in talent acquisition, employer branding, media and technology, using feedback to continuously improve your impact.

What it is like to work here: TMPW is a collaborative, ambitious and fast‑moving agency. We care deeply about quality, relationships and outcomes. People here work closely across disciplines to deliver joined‑up solutions, move with pace and clarity, and take pride in detail and consistency. We support one another to grow and learn, and we care about doing the right thing for our customers. If you enjoy working with smart, grounded people who are serious about their craft but human in how they show up, you will feel at home.

Who we're looking for: You will bring significant experience in communications and/or recruitment, including exposure to media channels, social media and digital solutions. You will either have a good understanding of the end‑to‑end candidate journey or the curiosity and pace to learn it quickly. You will have consultative customer relationship experience or strong potential to develop in this area, alongside strong organisation, communication and stakeholder management skills. A customer‑first mindset, attention to detail and pride in quality delivery are essential. Experience in assessment, candidate management, RPO environments, early careers and/or experienced hire is advantageous but not essential. A degree or equivalent qualification is desirable.

In return, you will receive: A role with genuine responsibility and visibility, with clear development pathways, coaching, structured learning and development support, competitive holiday allowance, pension and wellbeing benefits, and the chance to build your career in an agency that is shaping the future of talent advisory and customer success.

As a TMPW employee, you're set to gain so much from being part of our team, including: Potential to earn extra cash through our employee recognition scheme or our performance‑driven quarterly and annual bonus programmes, and time off to rest, recover or conquer items on the bucket list through our 27 days holiday (+ 8).