At a Glance
- Tasks: Shape customer experiences for high-profile recruitment campaigns using data-driven strategies.
- Company: TMP268, a creative marketing agency with a focus on innovation.
- Benefits: 27 days holiday, health cash plan, hybrid work, and tailored career development.
- Other info: Collaborative environment with opportunities for personal growth and eco-friendly initiatives.
- Why this job: Join a dynamic team to create impactful customer journeys and drive engagement.
- Qualifications: Experience in customer journey mapping and digital marketing is essential.
The predicted salary is between 29700 - 36300 £ per year.
Location: Bristol (Hybrid)
Contract Type: Full Time, Permanent
You're reading this ad, so you're ready to outthink. To take your skills, knowledge and experience beyond what you thought possible. And TMP268 is the place to do it.
TMP268 is a creatively strategic marketing agency, home to the Armed Forces Recruitment Service. Protecting the nation begins here.
And what does that mean for you? It means new challenges to rise to. Being encouraged and empowered to outthink at every opportunity. It means creating industry-first solutions, harnessing emerging tech, and realising AI's potential to create human connection. It means feeling valued for everything you bring. And work you can be proud to call your own, whatever your role.
The role
As a Customer Experience (CX) Planner, you'll play a pivotal role in shaping how audiences experience and engage with some of the UK's most high-profile recruitment marketing campaigns.
Sitting at the intersection of strategy, insight, technology and creativity, you'll work closely with UX, content, creative and technical teams to design seamless, data-driven customer journeys that truly connect with audiences. From mapping journeys and identifying moments that matter, to developing personalisation strategies and optimisation roadmaps, you'll help ensure every interaction feels relevant, intuitive and impactful.
You'll combine customer insight, behavioural data and marketing expertise to uncover opportunities that improve engagement, increase conversion and reduce drop-off across digital experiences. Whether it's translating research into actionable recommendations, shaping future-state experiences or defining testing strategies, you'll constantly be looking for smarter ways to improve performance and customer outcomes.
Collaboration will be at the heart of what you do. You'll work across multiple teams and partner organisations, confidently bringing together stakeholders, aligning priorities and helping turn complex challenges into clear, customer-focused solutions. Comfortable balancing strategy with delivery, you'll thrive in a fast-paced environment where innovation, curiosity and continuous improvement are encouraged every day.
You'll also play a key role in leveraging MarTech platforms including Adobe Experience Platform and Adobe Journey Optimizer to deliver personalised experiences at scale, ensuring customer journeys remain effective, measurable and continuously evolving.
Who we're looking for
You're naturally curious about people, behaviour and what drives engagement. Strategic in your thinking but hands-on in your approach, you enjoy solving problems, uncovering insights and turning complexity into meaningful customer experiences.
You'll bring experience in customer journey mapping, service design and personalisation strategies, alongside a strong understanding of digital marketing and optimisation. Confident working with data and analytics, you know how to use insight to shape recommendations, influence decisions and improve performance.
You're collaborative, adaptable and highly organised, with the confidence to work across cross-functional teams and matrix environments. Comfortable engaging stakeholders at all levels, you're equally happy facilitating conversations, presenting ideas or rolling up your sleeves to get into the detail.
What's in it for me?
- Time off to rest or conquer items on the bucket list with 27 days' holiday (+ 8 bank holidays) and a holiday purchase benefit where you can buy up to an additional 5 days.
- Great company paid benefits including our health cash plan, life assurance, company pension and access to an Employee Assistance Programme.
- A hybrid working pattern plus other great flexible benefits such as a TechScheme, free mortgage advice and more.
- Individual development plans with customised learning solutions, including clear career pathways designed to support individual growth and career advancement.
- Excellent health benefits – get cash back on your everyday healthcare costs with our flexible dental and cash plan benefits or grab some great discounts at your local gym.
- Opportunities to give back and care for our environment with eco-friendly benefits like our cycle to work scheme.
About us
Based in Bristol, TMP268 is a creatively strategic marketing agency full of curious, connected and clever problem solvers. Our focus is helping brands to grow.
As part of a Serco-led consortium – the Armed Forces Recruitment Service – we also hold the contract to deliver all marketing for British Army, Royal Navy and Royal Air Force recruitment.
TMP268 is part of PeopleScout, one of the leading Recruitment Process Outsourcing providers worldwide and part of the TrueBlue Inc Group.
Click the apply button and start your application today.
We are an equal opportunities employer and positively encourage applications from persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Customer Experience (CX) Planner in Bristol employer: PeopleScout RPO
TMP268 is an exceptional employer, offering a unique opportunity to work on a high-impact project that supports the UK Armed Forces. With a strong focus on employee development, flexible hybrid working arrangements, and generous benefits including 27 days of holiday and health cash plans, TMP268 fosters a collaborative and innovative work culture where your contributions truly matter. Join us in Bristol and be part of a team dedicated to making a meaningful difference while advancing your career in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience (CX) Planner in Bristol
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PeopleScout RPO. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PeopleScout RPO before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience (CX) Planner in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PeopleScout RPO:Your cover letter is your chance to shine! Tell us why you want to work at PeopleScout RPO specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PeopleScout RPO!
How to prepare for a job interview at PeopleScout RPO
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
