At a Glance
- Tasks: Design and deliver engaging training programmes for customer service representatives.
- Company: Join Stericycle, a leader in customer service excellence.
- Benefits: Pension scheme, life insurance, cycle to work, and performance reviews.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Empower others to provide exceptional service and make a real impact.
- Qualifications: Experience in training design and a strong customer service background.
The predicted salary is between 37035 - 45265 £ per year.
We are seeking a dynamic and experienced Customer Service Trainer to join our team. The ideal candidate will be passionate about customer service excellence and have a proven track record in training and developing customer service professionals. Experience of designing training courses is essential for this role.
As a Customer Service Trainer at Stericycle, you will play a key role in enhancing our customer service operations by delivering high-quality training programs that empower our team to provide exceptional service.
Key Responsibilities:
- Design, develop and deliver comprehensive training programs for new and existing customer service representatives.
- Conduct needs assessments to identify training requirements and gaps.
- Create engaging training materials, including manuals, e-learning modules, and workshops.
- Facilitate classroom and virtual training sessions, ensuring content is delivered effectively.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
- Provide ongoing coaching and support to customer service representatives to enhance their skills and performance.
- Collaborate with the customer service management team to align training initiatives with business objectives.
- Stay up-to-date with industry trends and best practices in customer service and training methodologies.
- Maintain accurate records of training activities and participant progress.
To be successful in this role:
- You’ll have a strong knowledge of customer service principles and practices.
- Excellent presentation and facilitation skills.
- Proficiency in creating and delivering e-learning content.
- Exceptional communication and interpersonal skills.
- You’ll have the ability to assess training needs and develop customized training solutions.
- Experience with training evaluation and metrics.
- Must be within commuting distance of South Manchester.
Experience:
- You’ll have a proven track record of successfully delivering effective training within a corporate organisation.
- A strong customer service background will be essential to understand the department's challenges.
Benefits:
- Contributory Pension Scheme.
- Life Insurance.
- Cycle to Work Scheme.
- Annual performance related pay review.
- Referral Scheme.
Locations
Customer Experience Trainer in Cheshire, Warrington employer: PeopleScout EMEA
At Stericycle, we pride ourselves on being an exceptional employer that values innovation and employee growth. As a Buyer, you will enjoy the flexibility of home-based working while benefiting from a competitive salary, comprehensive health coverage, and access to our extensive online learning platform, Stericycle University. Our supportive work culture fosters collaboration and encourages professional development, making it an ideal environment for those seeking meaningful and rewarding careers in procurement.
