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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and support financial needs in a dynamic banking environment.
- Company: Join a community-focused bank that values teamwork and collaboration.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Great opportunity for career advancement in a supportive team atmosphere.
- Why this job: Make a real difference in people's lives while developing valuable skills in finance.
- Qualifications: High school diploma required; customer service experience preferred.
The predicted salary is between 25000 - 35000 £ per year.
Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day‑to‑day branch operational activities and financial services of the Bank.
Essential Duties
- Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
- Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
- Balances cash drawer, night deposits, and balances and services the ATM. Also serves as back‑up with vault‑related and ancillary operational duties.
- Well‑practiced in policy and procedure in order to protect customer and Bank assets at all times. Keeps up‑to‑date on banking regulation changes to ensure compliance.
- Has high level understanding of Bank’s products and services, including its technology.
- Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc.
- Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
- Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending upon individual circumstances.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.
Peoples Security Bank and Trust Company is an Equal Opportunity Employer.
Requirements
Basic Qualifications
- Education/Training: A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.
- Skill(s): Must demonstrate ability to communicate across various channels (face‑to‑face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.
- Experience: A minimum of (1-2) years' experience in a related position normally required.
Personal Banker in Exeter employer: Peoples Security Bank & Trust Company
Contact Detail:
Peoples Security Bank & Trust Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker in Exeter
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the bank's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it aligns with the role of a Personal Banker.
✨Tip Number 3
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Personal Banker in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Personal Banker role. Highlight any customer service experience and your ability to handle transactions accurately, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about banking and how you can deliver exceptional customer experiences. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since communication is crucial in this role, make sure your application showcases your ability to connect with people. Whether it's through your writing style or examples of past interactions, we want to see how you engage with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Peoples Security Bank & Trust Company
✨Know Your Banking Basics
Make sure you brush up on the bank's products and services before your interview. Understanding the basics of what the bank offers will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client, as this will demonstrate your ability to meet the financial needs of customers effectively.
✨Practice Communication Techniques
Since the role requires effective communication across various channels, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable with both face-to-face and virtual communication.
✨Familiarise Yourself with Compliance and Regulations
Research current banking regulations and compliance requirements. Being knowledgeable about these topics will not only impress your interviewers but also show that you take the responsibilities of the role seriously.