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- Tasks: Deliver exceptional customer experiences and support financial needs in a dynamic branch environment.
- Company: Join a community-focused bank that values teamwork and collaboration.
- Benefits: Competitive pay, training opportunities, and a supportive work culture.
- Other info: Great opportunity for growth in a friendly and inclusive workplace.
- Why this job: Make a real difference in people's lives while building your banking career.
- Qualifications: High school diploma required; customer service skills and tech-savviness preferred.
The predicted salary is between 25000 - 35000 £ per year.
Delivers exceptional experience to customers and prospects with a focus on meeting the financial needs of all areas of our community. Capable of supporting clients in-person or virtually. Responsible for working as an active member of the branch office sales/service team and providing support related to the day‑to‑day branch operational activities and financial services of the Bank.
Essential Duties
- Successful Completion of One Bank/One Team/One Brand discipline of collaboration and teamwork in order to achieve bank objectives.
- Processes various customer transactions (checks, deposits, withdrawals, payments, money orders, cashier’s checks, cash advances, etc.) efficiently, accurately, and compliantly.
- Balances cash drawer, night deposits, and balances and services the ATM.
- Serves as back‑up with vault‑related and ancillary operational duties.
- Well‑practiced in policy and procedure in order to protect customer and Bank assets at all times.
- Keeps up‑to‑date on banking regulation changes to ensure compliance.
- Has high level understanding of Bank’s products and services, including its technology.
- Provides exemplary customer service, fielding questions concerning deposit account and loan activity, fees, etc.
- Uses available resources to research more complicated matters with assistance, ensuring client concerns are addressed in a timely manner.
- Promptly and effectively refers clients and prospects to the appropriate partner to meet their needs for deposits, loans, cash management, merchant, or wealth management services.
Ancillary Duties
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re‑designed depending upon individual circumstances.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 50 pounds. This position requires regular use of a computer.
Requirements
Basic Qualifications
- Education/Training: A high school diploma or equivalent required. Associate’s degree or General Banking Diploma preferred. Training in customer service, polite and effective communication practices, and relationship building needed.
- Skill(s): Must demonstrate ability to communicate across various channels (face‑to‑face, email, video conference, text/chat, social media); good interpersonal relationship skills; strong problem solving skills; possess a sound knowledge of branch transactional tasks and operations; be conversant in bank’s products and services; proficient in use of various types of technology and software.
- Experience: A minimum of (1-2) years' experience in a related position normally required.
Personal Banker in Devon employer: Peoples Security Bank & Trust Company
Contact Detail:
Peoples Security Bank & Trust Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker in Devon
✨Tip Number 1
Get to know the company! Research Peoples Security Bank and Trust Company, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Personal Banker, you'll need to interact with customers face-to-face and virtually. Role-play common scenarios with friends or family to build your confidence and ensure you can handle any questions that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local banking events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you're proactive and serious about joining the team at Peoples Security Bank and Trust Company.
We think you need these skills to ace Personal Banker in Devon
Some tips for your application 🫡
Show Off Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to meet clients' needs, whether in-person or virtually. Use specific examples to demonstrate your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re a great fit for the Personal Banker role!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your responses to match the job description. Mention how your skills align with our focus on teamwork and collaboration, as well as your understanding of banking products and services.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Peoples Security Bank & Trust Company
✨Know Your Banking Basics
Make sure you brush up on the bank's products and services before your interview. Understanding the basics of what the bank offers will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Customer Scenarios
Since this role is all about delivering exceptional customer service, think of a few scenarios where you had to solve a problem for a customer. Practising how you would handle these situations can help you articulate your experience effectively during the interview.
✨Showcase Your Team Spirit
The job requires collaboration with the branch office sales/service team. Be ready to share examples of how you've worked well in a team setting in the past. Highlighting your teamwork skills will demonstrate that you can contribute to achieving the bank's objectives.
✨Stay Updated on Regulations
Familiarise yourself with current banking regulations and compliance requirements. Being knowledgeable about these topics will not only impress your interviewers but also show that you take the role seriously and are committed to protecting customer and bank assets.