Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support service design activities, including research and journey mapping for user-focused services.
- Company: Not-for-profit organisation committed to fairness and simplicity in financial services.
- Benefits: Generous pension contributions, real living wage, and income protection.
- Why this job: Join a diverse team and make a real impact on customer experiences.
- Qualifications: Experience in service design, journey mapping, and workshop facilitation.
- Other info: Flexible, hybrid working approach with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About People’s Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You’ll Be Doing
- The main purpose is to support the delivery of service design activities, including research, journey mapping, and omni-channel service articulation, ensuring services are user-focused and aligned with organisational goals.
- The Service Designer will contribute to design decisions and help embed service design practices within project teams.
- Assist the Service Design Lead to establish and embed service design methods, tools, and frameworks across the business.
- Focus on the design of new end-to-end customer journeys, supporting the delivery of the business portfolio, whilst supporting CX colleagues in more transformative optimisations.
- Design and facilitate workshops and collaborative sessions to align teams on journey challenges, opportunities, and service improvements.
- Help facilitate the introduction of a journey management platform (TheyDo or similar), ensuring journeys are well structured, evidence-based, and linked to customer and business metrics.
- Help facilitate knowledge and skills transfer to CX team (four analysts) across journey mapping, facilitation, and insight-led design.
- Translate insight and data into actionable design outcomes.
What We’re Looking For
- Proven experience of service design in complex or large-scale organisations.
- Strong practitioner skills in journey mapping, service blueprinting, design facilitation, and experience definition.
- Demonstrated experience in using a journey management platform (e.g. TheyDo, CXOmni, Cemantica).
- Ability to translate customer and business insights into design priorities and actionable outcomes.
- Skilled in workshop design and facilitation, including remote and hybrid collaboration (Miro, Mural, FigJam).
What You Can Expect From Us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover
Service Designer employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to people in the service design field, attend industry events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your journey mapping, service blueprinting, and workshop facilitation projects. We want to see how you’ve tackled real-world challenges and made an impact in previous roles.
✨Tip Number 3
Prepare for interviews by practising common service design scenarios. Think about how you would approach a project or solve a problem using your skills. We’re all about user-focused design, so be ready to discuss how you’d put customers at the heart of your solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to make financial services fair and simple for everyone.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Your Passion for Service Design: When you're writing your application, let your enthusiasm for service design shine through! Share specific examples of how you've made a difference in previous roles and how you can bring that same energy to our team.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight your experience with journey mapping and service blueprinting, and don’t forget to mention any tools like TheyDo that you’ve used. We want to see how you fit into our mission!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your skills and experiences are easy to spot!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our fantastic team!
How to prepare for a job interview at People's Partnership
✨Know Your Service Design Stuff
Make sure you brush up on your service design knowledge, especially around journey mapping and service blueprinting. Be ready to discuss specific examples from your past experiences where you've successfully implemented these practices.
✨Show Off Your Workshop Skills
Since you'll be designing and facilitating workshops, prepare to share your approach to collaboration. Think about how you've engaged teams in the past and be ready to discuss tools like Miro or FigJam that you've used to enhance remote or hybrid sessions.
✨Align with Their Values
People’s Partnership is all about fairness and simplicity. Make sure you convey how your design philosophy aligns with their mission. Share examples of how you've prioritised user-focused design in your previous roles.
✨Prepare Insight-Driven Examples
Be ready to translate customer insights into actionable design outcomes. Have a couple of solid examples prepared where you've taken data and turned it into effective service improvements, showcasing your analytical skills.