At a Glance
- Tasks: Support end-user IT services, troubleshoot hardware and software issues, and provide excellent customer service.
- Company: Join a not-for-profit organisation committed to fairness and simplicity in financial services.
- Benefits: Generous pension contributions, healthcare, learning opportunities, and social events.
- Other info: Flexible hybrid working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference while developing your IT skills in a supportive environment.
- Qualifications: Experience in IT support roles and strong troubleshooting skills across various platforms.
The predicted salary is between 31500 - 38500 £ per year.
- 2x IT Support Specialist - London on-site
- About People's Partnership
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members.
We champion fairness and simplicity, not profit-chasing.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us.
We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What You'll Be Doing
Responsible for supporting end-user IT services across office and remote environments, troubleshooting a range of hardware, software, network, and account-related issues.
The role requires a structured, customer-focused approach, adhering to documented processes, ITIL best practices, and security and compliance standards.
- Maintain high levels of customer service and communication throughout the deskside process.
- Provide face-to-face technical support through Desk Side or Tech Bar appointment service.
- Provide remote technical support for alternate office locations and hybrid home based colleagues.
- Troubleshoot and resolve 1st and 2nd line desktop support incidents.
- Fulfil 1st and 2nd line desktop service requests including build, provision and deprovision of equipment.
- Diagnose and resolve hardware issues affecting Windows laptops, Mac Books, peripherals, and mobile devices.
- Support Apple i Phones and related mobile device issues.
- Troubleshoot Windows 11 and mac OS operating system issues.
- Troubleshoot Cisco VPN and MFA connectivity issues.
- Investigate and resolve Wi-Fi, network connectivity, and user account-related problems.
- Install, configure, and support desktop software and peripheral devices.
- Accurately log, update, and manage tickets within Service Now.
What We're Looking For
- Experience in a Deskside Support, Tech Bar, Desktop Support, or IT Support Engineer role.
- Strong working knowledge of Microsoft Active Directory, Azure Active Directory, Microsoft 365, and Exchange Online
- Strong customer service and communication skills.
• Strong troubleshooting experience across
- Windows 11
- mac OS
- Microsoft 365 (O365)
• Experience supporting
- Windows laptops and desktops
- Apple Mac Books
- i Phones and mobile devices
- Printers and peripherals
- Audio Visual and Meeting Room Infrastructure
- Understanding of networking fundamentals including Wi‑Fi and connectivity troubleshooting.
- Experience using Service Now or similar ITSM ticketing systems.
What you can expect from us
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
- You can learn more about how we support our employees on our website
- Disability Statement
People's Partnership is an equal opportunities employer.
We believe everyone has the right to be treated fairly, with dignity and respect.
We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform their duties effectively and demonstrate what they have to offer.
This role may support hybrid working.
To make use of this arrangement, employees must have an appropriate home working environment, including a private workspace and reliable, secure high speed internet that enables them to perform their duties effectively.
We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
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Information Technology Support Specialist employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what People's Partnership values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges People's Partnership might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at People's Partnership!
✨Direct Apply to People's Partnership
Let's not forget to apply directly through the People's Partnership website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at People's Partnership.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at People's Partnership. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at People's Partnership
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
