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For Companies At a Glance
- Tasks: Lead employer onboarding and client banking, driving innovation and seamless experiences.
- Company: Join a not-for-profit organisation committed to fairness and exceptional service.
- Benefits: Flexible hybrid working, diverse environment, and opportunities for personal growth.
- Why this job: Shape the future of banking with AI and automation while making a real impact.
- Qualifications: Strong leadership skills and experience in banking or financial services.
- Other info: Be part of a team that champions simplicity and customer-first solutions.
The predicted salary is between 43200 - 72000 £ per year.
About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing: Step into a pivotal leadership role as Head of Employer and Client Banking, where you’ll shape the future of employer onboarding, client banking, and payroll services. You’ll lead both the strategy and day-to-day delivery, building strong commercial partnerships and ensuring secure, risk-aware processes that put customers first. Working across Employer Administration and Client Banking, you’ll co-create and drive change that delivers seamless, compliant, and high-quality experiences. With innovation at the heart of the role, you’ll harness AI and automation to create scalable, efficient, and future-ready operations that truly make an impact.
- Deliver proactive, high-quality end-to-end customer outcomes with personal accountability.
- Ensure prompt and accurate account setup for employers, fostering confidence in their choice of provider.
- Proactively equip employers with the information they need to make informed decisions for their business and employees.
- Support Customer Solutions Director in defining and delivering departmental plans and strategy.
- Shape and co-create the Employer Proposition change agenda with partners in Commercial, Distribution, Product, Operations, Taxation, Controls.
Head of Employer and Client Banking employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Employer and Client Banking
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want you to show how your vision aligns with theirs, especially when it comes to innovation and customer-first strategies. Be ready to share your ideas on how to enhance their services!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We believe that being well-prepared can make all the difference in showcasing your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to create a fair and simple financial experience.
We think you need these skills to ace Head of Employer and Client Banking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Employer and Client Banking role. Highlight your leadership experience and any relevant achievements in employer onboarding and client banking.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about making financial services simple and fair. Share specific examples of how you've driven change and innovation in previous roles.
Showcase Your Strategic Thinking: In your application, demonstrate your ability to think strategically. Discuss how you’ve built strong partnerships and delivered high-quality customer outcomes in past positions. We want to see your vision for the future!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s make this happen together!
How to prepare for a job interview at People's Partnership
✨Know the Organisation Inside Out
Before your interview, dive deep into People’s Partnership. Understand their mission, values, and how they prioritise fairness and simplicity. This knowledge will help you align your answers with their ethos and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Employer and Client Banking, you'll need to exhibit strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in areas like employer onboarding or client banking. Highlight how you’ve driven change and innovation.
✨Emphasise Customer-Centric Strategies
Since the role focuses on delivering high-quality customer outcomes, be ready to discuss your approach to customer service. Share specific strategies you've implemented that put customers first, and how you’ve used feedback to improve services.
✨Prepare for Innovation Discussions
Innovation is key in this role, especially with AI and automation. Brush up on current trends in these areas and think about how they can be applied to enhance employer and client banking services. Be prepared to share your ideas on how to create scalable and efficient operations.
