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- Tasks: Lead the future of claims with innovative strategies and exceptional customer experiences.
- Company: Join a not-for-profit organisation committed to fairness and simplicity.
- Benefits: Generous pension contributions, income protection, and critical illness cover.
- Why this job: Shape the future of claims while making a real difference for members.
- Qualifications: Proven leadership in claims or financial services with a strategic mindset.
- Other info: Flexible, hybrid working environment with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About People’s Partnership: At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing: Step into a senior leadership role as Head of Claims, where you’ll shape and lead the future of Retirement and Specialist Claims. You’ll own both the strategy and day-to-day delivery, ensuring customers receive a seamless, fast, and empathetic claims experience powered by expert teams, smart digital tools, and outcome-driven processes. Through proactive, data-led and purpose-driven leadership, you’ll drive exceptional customer outcomes while co-creating the claims proposition and change agenda alongside key internal partners. With innovation at the core, you’ll embed AI and automation as critical enablers of a future-ready claims operation—boosting speed and precision, strengthening regulatory compliance, and optimising cost-to-serve while keeping the customer experience front and centre. Optimise cost-to-serve by using the best channel to resolve member or claimant requests with speed and precision. Working with Heads of Transfers, Employer and Client Banking, review the roles and responsibilities of Team Leaders, and as appropriate conduct assessments and re-benchmarking. Provide clear and compassionate customer experiences tailored to individual preferences, behaviours, and past interactions. Drive exponential process efficiency by standardising practices, automating workflows, minimising hand-offs and reducing variability in outcomes. Empower colleagues with future-ready specialist skills, combining technical pensions expertise with soft skills to elevate service standards. Lead purpose-driven, high-performing teams, creating a stronger connection between individual contributions and customer outcomes.
What we’re looking for: Proven leadership experience in claims, pensions, or financial services operations. Strong understanding of regulatory frameworks including Consumer Duty and pensions legislation. Strategic thinker with a track record of delivering transformational change. Experience in deploying AI, automation, or digital tools to enhance operational performance. Excellent stakeholder management and communication skills. Data-literate with experience in using insights to drive performance and customer outcomes.
What you can expect from us: Generous pension contributions with an employer contribution of up to 14%. Real living wage. Income protection, critical illness cover.
Head of Claims employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Claims
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the lookout for a Head of Claims role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent initiatives. Tailor your responses to show how your leadership style aligns with their mission of fairness and simplicity. We want to see that you’re not just a fit for the role, but also for the culture!
✨Tip Number 3
Showcase your strategic thinking and experience with AI and automation during discussions. Bring examples of how you’ve driven transformational change in previous roles. This will demonstrate your ability to lead a future-ready claims operation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Claims
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how your values align with our commitment to fairness and simplicity. Share why you’re excited about making a difference in the claims process.
Tailor Your Experience: Make sure to highlight your relevant experience in claims or financial services. We’re looking for strategic thinkers, so don’t hesitate to showcase your past achievements and how they relate to the responsibilities of the Head of Claims role.
Be Data-Driven: Since we value data-led decision-making, include examples of how you've used insights to drive performance in your previous roles. This will show us that you understand the importance of metrics in enhancing customer outcomes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at People's Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge of claims, pensions, and financial services operations. Understand the regulatory frameworks like Consumer Duty and pensions legislation inside out. This will not only show your expertise but also demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in driving transformational change. Be ready to discuss specific strategies you've implemented that have improved customer outcomes or operational efficiency. This is your chance to shine as a strategic thinker!
✨Emphasise Innovation
Since the role involves embedding AI and automation, come prepared with ideas on how these tools can enhance the claims process. Share any experiences you've had deploying digital tools and how they’ve positively impacted performance. Companies love candidates who think ahead!
✨Connect with Their Values
People’s Partnership values fairness and simplicity, so align your answers with these principles. Talk about how you’ve created compassionate customer experiences in the past and how you plan to do the same in this role. Show them you’re not just about numbers, but about people too!
