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- Tasks: Assist customers with their financial queries via calls, emails, and webchat.
- Company: People’s Partnership is dedicated to making saving simple and fair for everyone.
- Benefits: Enjoy hybrid working, generous pension contributions, learning opportunities, and social events.
- Why this job: Join a supportive team focused on customer care and making a positive impact.
- Qualifications: Experience in customer service within financial services and strong communication skills required.
- Other info: We are an equal opportunities employer committed to inclusivity and support.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Salary - ÂŁ25,000 + (dependant on experience)
Hybrid, 3 days at home
Monday – Friday
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
What we’re looking for:
- Experience dealing with customers in a Financial Services setting.
- Great communication skills — you can explain complex ideas in a simple, clear way.
- A real passion for helping customers, making sure they get the support and information they need.
- Comfortable with numbers and have a good eye for detail.
- Able to stay focused and keep going even when things get busy.
- Self-motivated, organised, and happy working on your own when needed.
What you’ll be doing:
Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need. You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Speak to customers by handling calls, emails, letters, texts and webchat
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
About People’s Partnership:
At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Customer Service Representative (Crawley) employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (Crawley)
✨Tip Number 1
Familiarise yourself with the financial services sector, especially in customer service roles. Understanding common terms and practices will help you communicate effectively during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Prepare to discuss specific examples from your previous experience where you've successfully handled customer inquiries or resolved issues. This will showcase your problem-solving skills and ability to remain composed under pressure.
✨Tip Number 3
Research People’s Partnership and their commitment to fairness and simplicity in financial services. Being able to articulate how your values align with theirs can set you apart as a candidate who truly understands their mission.
✨Tip Number 4
Practice your communication skills by explaining complex financial concepts in simple terms to friends or family. This will help you feel more confident in conveying information clearly during the interview process.
We think you need these skills to ace Customer Service Representative (Crawley)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp what the Customer Service Representative role entails. Focus on the skills and experiences required, especially in financial services, and think about how your background aligns with these expectations.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service, particularly within financial services. Emphasise your communication skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your ability to explain complex information clearly. Use specific examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at People's Partnership
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your previous experience in financial services where you went above and beyond to assist a customer, as this will resonate well with the interviewers.
✨Communicate Clearly and Simply
Since the role involves explaining complex financial information, practice articulating your thoughts in a straightforward manner. Use clear language and avoid jargon when discussing your past experiences or answering questions during the interview.
✨Demonstrate Attention to Detail
Prepare to discuss how you ensure accuracy in your work, especially when dealing with numbers. You might want to share a situation where your attention to detail made a significant difference in customer service or compliance.
✨Stay Composed Under Pressure
The interviewers will likely assess your ability to handle busy situations. Be ready to provide examples of how you've managed stress in previous roles, particularly in fast-paced environments, while maintaining professionalism and focus.
