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- Tasks: Assist customers with their financial queries via calls, emails, and webchat.
- Company: People’s Partnership is dedicated to making saving for the future simple and fair for everyone.
- Benefits: Enjoy hybrid working, generous pension contributions, learning opportunities, and social events.
- Why this job: Join a supportive team focused on customer care and personal development in a positive environment.
- Qualifications: Experience in customer service within financial services and strong communication skills are essential.
- Other info: We are an equal opportunities employer committed to inclusivity and support for all applicants.
The predicted salary is between 20000 - 30000 ÂŁ per year.
Salary - £25,000 + (dependant on experience) Hybrid, 3 days at home Monday – Friday
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
What we’re looking for:
- Experience dealing with customers in a Financial Services setting.
- Great communication skills — you can explain complex ideas in a simple, clear way.
- A real passion for helping customers, making sure they get the support and information they need.
- Comfortable with numbers and have a good eye for detail.
- Able to stay focused and keep going even when things get busy.
- Self-motivated, organised, and happy working on your own when needed.
What you'll be doing:
- Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need.
- You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us.
- You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Speak to customers by handling calls, emails, letters, texts and webchat.
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
About People’s Partnership:
At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We’re a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Customer Service Representative employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the financial services sector, especially the specific products and services offered by People’s Partnership. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by explaining complex financial concepts to friends or family in simple terms. This will prepare you for the type of clear communication expected in the role and show that you can make information accessible to customers.
✨Tip Number 3
Highlight any previous experience where you successfully handled customer queries in a busy environment. Be ready to share specific examples that showcase your ability to remain composed and professional under pressure.
✨Tip Number 4
Demonstrate your passion for customer service by preparing thoughtful questions about the company’s approach to customer care. This shows that you are not only interested in the job but also aligned with their mission of fairness and simplicity.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within financial services. Emphasise your communication skills and any relevant achievements that demonstrate your ability to support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of their needs. Use specific examples from your past experiences to illustrate how you can contribute to the company's mission of fairness and simplicity.
Highlight Relevant Skills: In your application, clearly outline your skills related to attention to detail, problem-solving, and your ability to remain composed in busy environments. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Representative.
How to prepare for a job interview at People's Partnership
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially within financial services. Be prepared to share specific examples of how you've successfully handled customer queries and provided support.
✨Communicate Clearly and Simply
Since the role requires explaining complex financial information, practice articulating your thoughts in a clear and straightforward manner. Use simple language and avoid jargon to ensure your communication is accessible.
✨Demonstrate Attention to Detail
Prepare to discuss how you maintain accuracy in your work, especially when dealing with numbers. You might be asked to provide examples of how you've caught errors or ensured compliance in previous roles.
✨Exhibit a Passion for Helping Customers
Convey your genuine enthusiasm for supporting customers. Share stories that illustrate your commitment to going above and beyond to meet their needs, as this aligns with the company's values.
