At a Glance
- Tasks: Support customers through calls, emails, and webchat while enhancing their experience.
- Company: People's Partnership, a diverse employer focused on fairness and simplicity.
- Benefits: Generous pension contributions, learning opportunities, and social events.
- Other info: Flexible hybrid working approach with a supportive team environment.
- Why this job: Make a real difference by helping customers navigate their financial journey.
- Qualifications: Experience in customer service within financial services and strong communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Salary - £26,725 + (dependant on experience)
Hybrid, 3 days at home
Monday – Friday
As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. It requires sound judgement, strong attention to detail, and the ability to remain professional and composed in a busy environment. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Travel season ticket loans
What we’re looking for:
- Experience dealing with customers in a Financial Services setting.
- Great communication skills - you can complex ideas in a simple, clear way.
- A real passion for helping customers, making sure they get the support and information they need.
- Comfortable with numbers and have a good eye for detail.
- Able to stay focused and keep going even when things get busy.
- Self-motivated, organised, and happy working on your own when needed.
What you'll be doing:
Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need.
You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Speak to customers by handling calls, emails, letters, texts and webchat
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
About People’s Partnership:
At the heart of our organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".
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Customer Service Representative in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Crawley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on People’s Partnership. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear and helpful communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when handling calls or webchats during the interview.
✨Tip Number 3
Show your passion for customer service! During your interview, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to providing exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Crawley
Some tips for your application 🫡
Show Your Passion for Customer Service:When you're writing your application, let your passion for helping customers shine through. Share specific examples of how you've gone above and beyond to support customers in previous roles, especially in financial services.
Keep It Clear and Simple:Just like we do with our customers, make sure your application is easy to read. Avoid jargon and complex language; instead, use straightforward terms to explain your experience and skills. We want to see how you can communicate effectively!
Highlight Your Attention to Detail:Since this role requires a keen eye for detail, be sure to mention any experiences where you've demonstrated this skill. Whether it's managing customer queries or ensuring compliance, show us that you can keep things accurate and organised.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at People's Partnership
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a financial context. Be ready to discuss how you've handled difficult customer interactions in the past and what strategies you used to resolve issues effectively.
✨Showcase Your Communication Skills
Prepare to demonstrate your ability to explain complex ideas simply. Think of examples where you've successfully communicated with customers, ensuring they understood their options clearly. This is crucial for the role!
✨Emphasise Teamwork and Positivity
Since the role involves working closely with a team, be prepared to talk about your experience in collaborative environments. Share how you contribute to a positive team vibe and support your colleagues, especially during busy times.
✨Highlight Your Attention to Detail
In customer service, especially in financial services, attention to detail is key. Be ready to discuss how you ensure accuracy in your work and how this has positively impacted your previous roles. Mention any specific tools or methods you use to stay organised.
