At a Glance
- Tasks: Deliver exceptional customer service and support through various communication channels.
- Company: Join a not-for-profit organisation dedicated to fairness and simplicity.
- Benefits: Generous pension contributions, healthcare, learning opportunities, and social events.
- Other info: Flexible hybrid working environment with excellent career growth potential.
- Why this job: Be part of a team that makes a real difference in customers' lives.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 28800 - 43200 £ per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you'll be doing:
Our Customer Services team are the heart of People’s Pension, making sure our customers receive excellent service and technical support. You will provide tailored responses to meet the needs of our customers, throughout the life of their relationship with us. You’ll support the team and work with colleagues to ensure we meet our compliance and service standards and making sure we achieve our service level agreements. You will also effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within your role.
Key Responsibilities:
- Managing a broad range of customer queries and requests across a range of products and processes, ensuring you provide professional and helpful service through effective customer communication.
- Using your active listening skills and attention to detail in written communications, to understand and support customers so that their needs are understood - and service standards are maintained.
- Supporting your colleagues on a day-to-day basis to resolve queries, build knowledge and confidence, and achieve quality and compliance standards.
- Build and maintain relationships with both internal and external customers and third parties
- Maintain a detailed knowledge and understanding of legislative and regulatory requirements, including Automatic Enrolment, TPR, FCA, DWP, HMRC, DPA and any other relevant rules to ensure we adhere to all regulatory requirements, complaint and compliance rules, to minimise risk to People’s Partnership and our Customers
- Handling customer complaints/resolutions and escalating these to the Complaints Team when a solution cannot be found. You'll ensure all issues are resolved and any learning opportunities are shared across the team.
- Creating and reviewing process manuals to ensure they have a high level of accuracy
What we’re looking for:
- Educated to GCSE Level or equivalent.
- Good working knowledge of Microsoft Excel & Word.
- Experience in Administration/Customer service.
- Numerate with good attention to detail.
- Proven ability to explain detailed and/or complicated information in simple, everyday language.
- Self-motivated, disciplined and organised and ability to work effectively unsupervised.
- Ability to work under pressure and meet quality and performance targets.
- Proven willingness to learn and understand the technical detail of workplace pensions and other financial products.
Desirable Qualifications:
- Pensions experience
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
Disability Statement
People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
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Customer Service Executive in Crawley employer: People's Partnership
At People's Partnership, we pride ourselves on being a not-for-profit organisation dedicated to creating a fair and simple experience for our members. Our flexible, hybrid working culture fosters diversity and personal growth, while our generous benefits, including substantial pension contributions and extensive learning opportunities, ensure that our employees can thrive both personally and professionally. Join us in making a meaningful impact where everyone's a winner, supported by a team that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive in Crawley
✨Tip Number 1
Get to know the company! Before your interview, dive into People’s Partnership. Understand their mission and values, especially their commitment to fairness and simplicity. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to explain complex information simply. Try role-playing with a friend or family member to get comfortable with articulating your thoughts clearly and confidently.
✨Tip Number 3
Show off your multi-tasking abilities! Be ready to discuss how you've handled various customer queries in the past. Use examples that highlight your attention to detail and ability to manage multiple tasks effectively, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Executive in Crawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Executive role. We want to see how you can contribute to our mission of providing exceptional service!
Showcase Your Communication Skills:Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can explain complex ideas simply, so don’t hold back on demonstrating that talent!
Highlight Your Team Spirit:We’re all about collaboration here at People’s Partnership. Share examples of how you’ve supported colleagues or worked as part of a team in your previous roles. It’ll show us you’re a great fit for our culture!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at People's Partnership
✨Know the Company Inside Out
Before your interview, take some time to research People’s Partnership. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Executive, excellent verbal communication is key. Practice explaining complex information in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Demonstrate Active Listening
During the interview, make sure to listen carefully to the questions asked. Respond thoughtfully, showing that you understand the importance of active listening in customer service. This will highlight your ability to connect with customers and address their needs effectively.
✨Prepare for Compliance Questions
Given the regulatory aspects mentioned in the job description, be ready to discuss how you would handle compliance and service standards. Familiarise yourself with relevant regulations like the Data Protection Act and think of examples from your past experience where you adhered to such standards.
