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- Tasks: Support customers with financial queries and provide clear, helpful answers.
- Company: Join a purpose-driven organisation focused on fair savings for everyone.
- Benefits: Enjoy hybrid work, generous pension contributions, and wellness perks like an onsite gym.
- Why this job: Be part of a supportive team that values customer service and personal growth.
- Qualifications: Experience in customer service within financial services is essential.
- Other info: Flexible working hours with evening and weekend shifts available.
Hybrid, 3 days at home Monday – Friday. As an organisation without shareholders, our purpose is to make saving for the future simpler and fairer for everyone, rather than chasing profits or sales targets. This role is about doing the right thing for our customers, providing clear communication, understanding their needs, and explaining financial information in an accessible way. If this sounds like you and you have worked in customer service within financial services and are passionate about supporting customers, we want to hear from you!
Benefits:
- Generous pension contributions with an employer contribution of up to 14%
- Learning & development opportunities and study support
- Volunteering days and charity payroll giving
- Social clubs and events
- Onsite gym
- Income protection, critical illness cover & death in service insurance
- Parental and adoption leave
- Travel season ticket loans
- Ride-to-Work scheme
Experience dealing with customers in a Financial Services setting. A real passion for helping customers, making sure they get the support and information they need. Our Customer Service teams are the heart of People’s Partnership, making sure our customers get the support they need. You’ll help customers by understanding what they need and giving them clear, helpful answers throughout their time with us. You’ll also work closely with your team and others across Operations to meet customer needs and follow our service and compliance standards.
How you’ll help:
- Join daily team catch-ups, share updates, and help create a positive, supportive team vibe.
- Handle a variety of customer questions and step in to help other teams when needed.
- Help spot ways to make our customer service even better.
- Keep learning and building your skills in pensions and customer service.
Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
Disability Statement: We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Customer Service Advisor - Part Time - Evening & Weekends employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time - Evening & Weekends
✨Tip Number 1
Familiarise yourself with the financial services sector, especially in customer service roles. Understanding common customer queries and concerns will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your passion for helping customers by preparing examples of how you've gone above and beyond in previous roles. This will highlight your commitment to customer satisfaction and align with our values.
✨Tip Number 3
Engage with our company culture by researching our values and mission. Be ready to discuss how you can contribute to creating a positive team environment and enhancing customer service.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the role and the company culture, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Advisor - Part Time - Evening & Weekends
Some tips for your application 🫡
Understand the Role: Read the job description carefully to grasp the key responsibilities and requirements. Highlight your experience in customer service, especially within financial services, as this is crucial for the role.
Tailor Your CV: Customise your CV to reflect your relevant skills and experiences. Emphasise your passion for helping customers and any specific achievements in previous roles that demonstrate your ability to provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention how your values align with the company's mission of making saving simpler and fairer, and provide examples of how you've successfully supported customers in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at People's Partnership
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers during the interview. Share specific examples from your previous experience in financial services where you went above and beyond to assist a customer.
✨Understand the Company’s Values
Familiarise yourself with the organisation's mission of making saving simpler and fairer. Be prepared to discuss how your personal values align with theirs, especially regarding customer care and ethical practices.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult customer situations. Think of scenarios from your past roles where you successfully resolved issues and be ready to share those stories.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, opportunities for learning and development, or how the company measures success in customer service. This shows your interest in the role and the organisation.
