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- Tasks: Lead a proactive Site Reliability team to enhance application reliability and customer service.
- Company: Join a not-for-profit organisation dedicated to fairness and exceptional service.
- Benefits: Enjoy generous pension contributions, healthcare, and learning opportunities.
- Why this job: Make a real impact in a supportive environment focused on collaboration and innovation.
- Qualifications: Experience in Agile, ITIL, and SRE processes with strong leadership skills.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 ÂŁ per year.
At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.
What you’ll be doing:
- Establish and manage a Site Reliability Function that is effective, efficient, and proactive in supporting applications used by People’s Partnership customers, employees and linked 3rd party organisations.
- Provide a customer-focused service that manages the reliability and observability of applications and infrastructure, and issues raised by the business and customers.
- Work with key individuals across IT Service, Architecture, Delivery and Change functions, to define the processes, standards, tooling, automation, and strategic vision for a high-functioning Site Reliability team.
- Support the implementation of DevOps practices within the IT Delivery and Change functions.
- Remove silos and improve collaboration to support high-performing teams.
- Apply SRE core tenets of measurement (SLI/SLO/SLA), eliminate toil, and perform reliability modelling.
- Develop and maintain a robust operational readiness framework, encompassing SLI/SLO/SLA monitoring, incident management, and readiness assessments alongside existing ITIL teams.
- Develop a strong multi-skilled team that can support our applications and build cross-functional knowledge bases for support that champion a DevOps and Platform Engineering culture.
- Where appropriate, manage staff shift and on-call rotas and ensure sufficient support capacity and escalation points are available.
What we’re looking for:
- Experience working within both Agile and ITIL frameworks.
- Experience in working with DevOps principles and concepts such as CI/CD and IaC.
- Experience of SRE environments and processes specifically in the areas of availability, incident management and monitoring.
- Ability to work well in high-pressure situations.
- A clear and distinct leadership style focused on efficient problem-solving.
- Proficiency in using monitoring and incident management tools.
- Experience writing runbooks and implementation plans and adopting incident management best practices.
- Strong understanding of environment architecture and release management as part of the software development lifecycle.
What you can expect from us:
- Generous pension contributions with an employer contribution of up to 14%
- Real living wage
- Income protection, critical illness cover & death in service insurance
- Employee healthcare
- Parental and adoption leave
- Learning & development opportunities and study support
- Travel season ticket loans
- Subsidised restaurant in our Crawley office
- Volunteering days and charity payroll giving
- Onsite gym
- Social clubs and events
You can learn more about how we support our employees on our website.
Disability Statement:
People’s Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People’s Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.
Site Reliability Engineering Manager in Crawley employer: People's Partnership
Contact Detail:
People's Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Reliability Engineering Manager in Crawley
✨Tip Number 1
Network like a pro! Reach out to current employees or connections in the industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to Site Reliability Engineering. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for the role! During interviews, share specific examples of how you've implemented DevOps practices or improved reliability in past roles. This will demonstrate your commitment to the values we hold dear.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show that you’re genuinely interested in joining our team. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Site Reliability Engineering Manager in Crawley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Agile, ITIL, and DevOps principles. We want to see how your skills align with our mission of providing exceptional service.
Showcase Your Leadership Style: Since we're looking for a clear and distinct leadership style, share examples of how you've effectively led teams in high-pressure situations. This will help us understand how you approach problem-solving.
Highlight Relevant Experience: Don’t forget to mention your experience with SRE environments, incident management, and monitoring tools. We’re keen to see how you’ve applied these in previous roles to ensure reliability and observability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at People's Partnership
✨Know Your SRE Fundamentals
Make sure you brush up on the core tenets of Site Reliability Engineering, especially around SLIs, SLOs, and SLAs. Be ready to discuss how you've applied these concepts in previous roles, as this will show your understanding of reliability and observability.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach, particularly in high-pressure situations. Think of specific examples where you’ve led a team through challenges, focusing on efficient problem-solving and collaboration.
✨Familiarise Yourself with DevOps Practices
Since the role involves implementing DevOps practices, be ready to discuss your experience with CI/CD and Infrastructure as Code (IaC). Highlight any tools you've used and how they contributed to improving team efficiency and application reliability.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your incident management skills. Prepare examples of past incidents you've managed, including how you documented runbooks and implemented best practices to prevent future issues.